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Problem Suggestion
The battery does not
hold a charge.
• Charge the battery in the hand set for 16 hou rs. For optimum daily perfor mance, return t he
handset to its base when not in use.
• You may need to purch ase a new battery, please refer to the Batteries section of t his user’s
manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
If you subscribe to DSL
service
If you hear noise during conversations and/or your caller ID features aren’ t functioning properly,
install a noise lter to the telephone lin e between the base unit and the telephone line jac k.
Contact your DSL provider to obtain a no ise lter.
I get noise, static,
or weak signal even
when I’m near the
base.
• Other electronic products can ca use interfere nce with your cor dless phone. Try ins talling
your phone as far away from the se types of electroni c devices as possible: wire less routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen applian ces and other cordless phones.
• Microwaves operate on the same f requency as your phon e. It is normal to ex perience static
on your phone while the microwave is runn ing. Do not install this phone in the s ame outlet or
near the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different locati on. If this solves the problem, re- locate your phone or modem
farther apart from one anoth er, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed
in a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your loc al telephone company (charges may apply.)
Troubleshooting