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Additional information
Problem Suggestion
My calls fade or cut in
and out while I’m using
my handset.
• Other electronic products can cause interf erence with your c ordless pho ne. Try i nstalling
your phone as far away from these types of electro nic devices as possibl e: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen app liances and other cordless phon es.
• Microwave oven operates on t he same frequency as your phone. It is normal to ex perience
static on your phone while the microwave oven is running. Do not install this phone in the same
outlet or near the microwave oven.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different lo cation. If this solves the problem, re -locate your phone or modem
farther apart from one an other, or use a different surge protector.
• Reloc ate your phone to a higher loc ation. The phone will get bet ter reception not installe d in
a low area.
• If t he other phones in your home are having the issue, the probl em is in your wiring or local
service.
The charge light is off. • Clean the han dset and telephone base charging contac t each month using a pencil eraser or
cloth.
• Make sure th e power and line cords are plugged in cor rectly and rmly.
• Reset the telep hone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the h andset and telephone base to reset.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instructi on.
Troubleshooting