Customer Service, Apx-3 | Western Telematic APS-16M, APS-8M specs

Appendices

C. Customer Service

Customer Service hours are from 8:00 AM to 5:00 PM, PST, Monday through Friday. When calling, please be prepared to give the name and make of the unit, its serial number and a description of its symptoms. If the unit should need to be returned for factory repair it must be accompanied by a Return Authorization number from Customer Service.

WTI Customer Service

5 Sterling

Irvine, California 92618

Local Phone: (949) 586-9950

Toll Free Service Line: 1-888-280-7227

Service Fax: (949) 457-8138

Email: service@wti.com

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Western Telematic APS-16M, APS-8M manual Customer Service, Apx-3

Contents

Models Covered User’s GuidePage Input Supply Secure RackingGrounding Shock Hazard Do Not Enter Disconnect Power Table of Contents List of Figures Introduction Modem Communication Configuration BackupAPS-8M and APS-16M Units Typographic Conventions Front Panel Unit Description Back Panel  Power Switch Getting Started Hardware InstallationConnect your Equipment to the Serial Ports Communicating with the APS-8/16M Access Command Mode Port Status Screen Model APS-8M Shown APS-8M / APS-16M Asynchronous Port Switches User’s Guide Connecting Power to the APS Unit Hardware InstallationAC Powered Units DC Powered Units Connect a Telco Line to the Modem Port Connecting Devices to the APS Serial Ports Access to the APS-8/16M Command Mode Configuration Password Functions System SetUp Ports System Parameters Menu System Parameters Menu /F Edit Password Directory Password Directory Adding Passwords Editing and Deleting Passwords Dial Back Function Deleting the Entire Password Directory Dial Back Example Add Name/Password MenuSystem Parameters Menu Configuration Conventions Port Configuration Port Modes RTS/CTS 3. RS232 Port Configuration Menus Conﬁguration Port Parameters Menu Modem Mode Port 3 Shown Conﬁguration APS-8M / APS-16M Asynchronous Port Switches User’s Guide Invalid Access Lockout Feature Copy Port Parameters Copying Parameters to All Ports Save User Selected Parameters APS-8M / APS-16M Asynchronous Port Switches User’s Guide Communicating with the Internal Modem Internal Modem Command Function/Options Common AT CommandsDial String Modiﬁers Data Terminal Ready DTR Control Command Function/Options Port Status Screen /S Status Screens Port Diagnostics Screen /SD Port Diagnostics Screen Model APS-8M Defaults Shown Port Parameters Screens /W Password Directory Screen /V Password Directory Screen Sample Values Shown APS-8M / APS-16M Asynchronous Port Switches User’s Guide Operation Any-to-Any ModePort Connection and Disconnection Enter Disconnecting Ports Three Characters Uses the format EnterLLLEnter, where Server Enter Defining Hunt Groups Hunt Group Example Buffer Mode Passive Mode Xx Enter Reading Data from Buffer Mode Ports Port Buffers Modem Mode Operation APS-8M / APS-16M Asynchronous Port Switches User’s Guide Sending Parameters to a File Saving and Restoring Configuration Parameters Restoring Saved Parameters 10-1 Upgrading APS-8/16M Firmware 10-2 Command Conventions Command Reference Guide11-1 11-2 Command Response 11-3 Command Summary Format Response Command SetTerse 11-4 Format /CP Enter Format /C x x Enter11-5 2 Enter or /D/Y 3 Enter Format /D/Y x x EnterFormat /E/Y x x Enter 11-6 Format /H Enter Format /F EnterFormat /I/Y Enter 11-7 Format /S Enter Format /P x EnterFormat /SD Enter 11-8 Format /UF Enter Format /U EnterFormat /UL Enter Format /V Enter Format /X Enter Format /W x Enter11-10 Apx-1 RS232 Port Interface Power SpecificationsRS232 Port Interface Stop Bits 1 or Apx-3 Customer Service Trademarks Used in this Manual Trademark and Copyright InformationApx-4 Apx-5 Regulatory Statements Apx-6 EMC, Safety, and R&TTE Directive Compliance Index-1 Index Index-2 Index Index-3 Index-4 Page Sterling Irvine California 949 586-9950 Toll Free