If You Need Assistance or Service This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase date. (See page 3.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The micro-
wave oven
will not run
POSSIBLE CAUSE SOLUTION
The power supply cord is not Plug power supply cord into a live
plugged into a live circuit with circuit with the proper voltage. (See
the proper voltage. pages 8 and 10.)
A household fuse has blown or Replace household fuse or reset
a circuit breaker has tripped. circuit breaker.
The electric company has Check electric company for a power
experienced a power failure. failure.
The door is not firmly closed Firmly close and latch door.
and latched.
You did not touch START/ Touch START/ENTER.
ENTER.
You did not follow directions Check instructions for the function you
exactly. are operating.
You have set Child Lock. Turn off Child Lock. (See page 17.)
An operation that was program- Touch OFF/CANCEL to cancel
med earlier is still running. previous programming.
Turntable will Turntable is not correctly in Make sure turntable is correct-side up
not turn place. and is sitting securely on center shaft.
Support is not operating Remove turntable and restart oven. If
correctly. turntable support does not move, call ar
authorized Whirlpool service technician
for repair. Cooking without the turntable
can give you poor results.
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