Whirlpool SF387PEY, SF397PEY manual H You Need Assistance Or Sewice, Before calling for assistance

H You Need Assistance

Or Sewice

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help US respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fii. lt could save you the cost of a service call.

PROBLEM					POSSIBLE			CAUSE
Nothing	will		The	power		cord		is not plugged
operate			into	a live		circuit		with	proper
			voltage.
			Range is not properly connected
			to gas		supply.
			A household fuse has blown or a
			circuit		breaker		has tripped.
			Controls are not set correctly.
			The flow of combustion andlor
			ventilation air to the range is
			blocked.
The oven will		not	The	electronic			control		has not
operate			been	set correctly.
			A delayed start time has been
			programmed.
Burner	fails to		The	power		cord		is not plugged
light			into	a live		circuit		with	proper
			voltage.
			A household fuse has blown or a
			circuit		breaker		has tripped.
			Burner		ports		are	clogged.
Burner	flames	are	Burner		ports		are	clogged.
uneven

Burner f lemee lift off ports, are yellow, or are noiry when turned off

Burner	makes	Burner is wet from washing.
popping	noise
when on

SOLUTION

Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)

Contact an authorized WhirlpoolSM service technician to reconnect range to gas supply. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Reset controls, if needed.

Remove blockage to airflow to and around range.

Refer to pages 13-25 for setting the electronic control.

Wait for the start time to be reached.

Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)

Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).

Clean with a straight pin (see page 33).

Clean with a straight pin (see page 33). If this fails, call an authorized WhirlpoolSM service technician for service.

Contact an authorized WhirlpoolSM service technician to check air/gas mixture.

Let dry.

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