Xerox 3124 manual Solving general printing problems, Troubleshooting

Solving general printing problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Condition	Possible cause	Suggested solutions
The printer	The printer is not	Check the power cord
does not	receiving power.	connections. Check the power
print.		switch and the power source.
	The printer is not	Select Xerox Phaser 3124,
	selected as the	Xerox Phaser 3125 PCL 6 or
	default printer.	Xerox Phaser 3125 PS as your
		default printer.
	The printer cover	Close the printer cover.
	is not closed.
	Paper is jammed.	Clear the paper jam. See page
		9.1.
	No paper is	Load paper. See page 5.4.
	loaded.
	The toner	Install the toner cartridge.
	cartridge is not
	installed.
	The printer may	Add paper to the manual tray,
	be in manual feed	and press the Cancel button
	mode and out of	on the control panel.
	paper.
	The connection	Disconnect the printer cable
	cable between	and reconnect it.
	the computer and
	the printer is not
	connected
	properly.
	The connection	If possible, attach the cable to
	cable between	another computer that is
	the computer and	working properly and try to print
	the printer is	a document. You can also try
	defective.	using a different printer cable.
	The port setting is	Check the Windows printer
	incorrect.	setting to make sure that the
		print job is sent to the correct
		port. If the computer has more
		than one port, make sure that
		the printer is attached to the
		correct one.

Condition	Possible cause	Suggested solutions
The printer	The printer may	Check the printer properties to
does not	be configured	ensure that all of the print
print.	incorrectly.	settings are correct.
(Continued)
	The printer driver	Reinstall the printer driver; See
	may be	the Software Section. Try
	incorrectly	printing a test page.
	installed.
	The printer is	Check the LEDs on the control
	malfunctioning.	panel to determine if the printer
		is indicating a system error.
Printer	The paper source	For many software
selects print	selection in the	applications, the paper source
media from	printer properties	selection is found under the
the wrong	may be incorrect.	Paper tab within the printer
paper		properties. Select the correct
source.		paper source. See the
		Software Section.
Paper does	Paper has not	Remove paper from the tray
not feed into	been loaded	and reload it correctly.
the printer.	correctly.	Check that the adjustable
		guides are set correctly.
	There is too much	Remove excess paper from the
	paper in the tray.	tray.
	The paper is too	Use only paper that meets
	thick.	printer specifications.
Print job is	The job may be	Reduce the complexity of the
extremely	very complex.	page(s) or try adjusting the
slow.		print quality settings.
		To adjust the print quality
		settings, reduce the resolution.
		If you have set the resolution to
		1200 dpi (Best), change it to
		600 dpi (Normal). See the
		Software Section.
		Change the port setting to the
		USB or network port to improve
		print speed.
		Your printer prints A4-sized
		paper at 24 ppm and letter-
		sized paper at 25 ppm.

9.5 <Troubleshooting>