9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

Clearing paper jams

Troubleshooting checklist

Understanding the LEDs

Solving general printing problems

Solving print quality problems

Common Windows problems

Common PostScript problems (Phaser 3125/B, 3125/N only)

Common Macintosh problems (Phaser 3125/B, 3125/N only)

Clearing paper jams

Note

• When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all

fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Error LED lights red. Open and close the front cover. The jammed paper automatically exits the printer.

In the paper feed area

In the standard tray

1Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the standard tray.

If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge. See page 9.2.

2Open and close the front cover to resume printing the document from failed pages.

9.1 <Troubleshooting>

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Xerox 3124 manual Troubleshooting, Clearing paper jams, Paper feed area, Standard tray

3124 specifications

The Xerox 3124 is a compact yet powerful monochrome laser printer that targets small to medium-sized work environments. Renowned for its efficiency and reliability, the 3124 is engineered for businesses that prioritize print quality and speed without occupying valuable office space.

At the heart of the Xerox 3124 lies its impressive print speed, capable of producing up to 24 pages per minute. This speed ensures that users can complete their printing tasks swiftly, making it an ideal choice for busy workgroups that handle a high volume of printing. With a first-page-out time of approximately 8 seconds, users can expect almost instant output, thus enhancing productivity.

The printer features a maximum print resolution of 1200 x 1200 dpi. This high resolution guarantees crisp and professional quality prints, whether it’s text-heavy documents or intricate graphics. The Xerox 3124 utilizes advanced laser technology, ensuring sharp lines and clear images, making it suitable for a range of business documents, from reports to presentations.

In terms of user functionality, the Xerox 3124 is designed with ease of use in mind. It includes a straightforward control panel that allows users to manage printer settings efficiently. Furthermore, it supports various media sizes and types, including envelopes, labels, and heavier cardstock, providing versatility for different printing needs.

The Xerox 3124 is equipped with robust connectivity options, including USB and Ethernet, allowing for seamless integration into any network. This feature facilitates sharing the printer among multiple users, enhancing collaborative efforts within the workplace. In addition, compatibility with various operating systems, including Windows and macOS, ensures a user-friendly experience for diverse computing environments.

One of the standout characteristics of the Xerox 3124 is its compact design, measuring just 14.2 x 14.2 x 10.5 inches. This space-saving structure makes it easy to place on desks or in tight office spaces without compromising on performance.

Lastly, the energy-efficient design of the Xerox 3124 means that it adheres to strict environmental standards, reducing its energy consumption and overall ecological footprint. This combination of features—speed, quality, usability, connectivity, and sustainability—catapults the Xerox 3124 to the forefront as a reliable and efficient solution for any office printing needs.