Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions.

Condition

 

Suggested solutions

 

 

 

Make sure that the

If the Online LED is off, check the power

Online LED on the

 

cord connection. Check the power switch.

control panel lights

 

Check the power source by plugging the

green.

 

power cord into another outlet.

 

 

 

Print a demo page

If a demo page does not print, check the

to verify that the

 

paper supply in the tray.

printer is feeding

If the paper jams in the printer, see page

paper correctly. See

 

9.1.

page 2.1.

 

 

 

 

Check the demo

If there is a print quality problem, see page

page to see if it

9.7.

printed correctly.

 

 

 

 

 

Print a short

If the page does not print, check the cable

document from a

 

connection between the printer and the

software application

 

computer.

to verify that the

Check the print queue or print spooler to

computer and

 

see if the printer has been paused.

printer are

Check the software application to ensure

connected and are

 

that you are using the proper printer driver

communicating

 

 

and communication port. If the page is

correctly.

 

 

interrupted during printing, see page 9.5.

 

 

 

 

 

If completing the

“Understanding the LEDs” on page 9.4.

checklist does not

“Solving general printing problems” on

resolve the printer

 

page 9.5.

problem, check the

“Common Windows problems” on page

following

 

9.9.

troubleshooting

“Common PostScript problems (Phaser

sections.

 

3125/B, 3125/N only)” on page 9.9.

 

“Common Macintosh problems (Phaser

 

 

3125/B, 3125/N only)” on page 9.10.

 

 

 

Understanding the LEDs

LED

 

Status

 

Description

 

 

 

 

 

 

Error

Red

 

On

A paper jam has occurred. To

 

 

 

 

 

solve the problem, see page 9.1.

 

 

 

 

The cover is open. Close the

 

 

 

 

 

cover.

 

 

 

 

There is no paper in the tray.

 

 

 

 

 

Load paper in the tray.

 

 

 

 

The printer has stopped printing

 

 

 

 

 

due to a major error.

 

 

 

 

The toner cartridge is not

 

 

 

 

 

installed. Install the toner

 

 

 

 

 

cartridge.

 

 

 

 

Your system has some

 

 

 

 

 

problems. If this problem occurs,

 

 

 

 

 

contact your service

 

 

 

 

 

representative.

 

 

 

 

 

 

 

 

 

Blinking

A minor error is occurring and

 

 

 

 

 

the printer is waiting for the error

 

 

 

 

 

to be cleared. When the problem

 

 

 

 

 

is cleared, the printer resumes

 

 

 

 

 

printing.

 

 

 

 

The toner cartridge is low. Order

 

 

 

 

 

a new toner cartridge. You can

 

 

 

 

 

temporarily improve print quality

 

 

 

 

 

by redistributing the toner. See

 

 

 

 

 

page 8.3.

 

 

 

 

The toner is totally exhausted.

 

 

 

 

 

Remove the old toner cartridge

 

 

 

 

 

and install a new one. See page

 

 

 

 

 

8.4.

 

 

 

 

The toner cartridge reached the

 

 

 

 

 

end of its life.

 

 

 

 

 

 

Online

Green

 

On

The printer is in power save

 

 

 

 

 

mode.

 

 

 

 

The printer is on-line and can

 

 

 

 

 

receive data from the computer.

 

 

 

 

 

 

 

 

 

Blinking

Blinks slowly indicates that the

 

 

 

 

 

printer is receiving data from the

 

 

 

 

 

computer.

 

 

 

 

Blinks quickly indicates that the

 

 

 

 

 

printer is printing data.

 

 

 

 

 

 

9.4 <Troubleshooting>

Page 34
Image 34
Xerox 3124 manual Troubleshooting checklist, Understanding the LEDs, Condition Suggested solutions, Status Description

3124 specifications

The Xerox 3124 is a compact yet powerful monochrome laser printer that targets small to medium-sized work environments. Renowned for its efficiency and reliability, the 3124 is engineered for businesses that prioritize print quality and speed without occupying valuable office space.

At the heart of the Xerox 3124 lies its impressive print speed, capable of producing up to 24 pages per minute. This speed ensures that users can complete their printing tasks swiftly, making it an ideal choice for busy workgroups that handle a high volume of printing. With a first-page-out time of approximately 8 seconds, users can expect almost instant output, thus enhancing productivity.

The printer features a maximum print resolution of 1200 x 1200 dpi. This high resolution guarantees crisp and professional quality prints, whether it’s text-heavy documents or intricate graphics. The Xerox 3124 utilizes advanced laser technology, ensuring sharp lines and clear images, making it suitable for a range of business documents, from reports to presentations.

In terms of user functionality, the Xerox 3124 is designed with ease of use in mind. It includes a straightforward control panel that allows users to manage printer settings efficiently. Furthermore, it supports various media sizes and types, including envelopes, labels, and heavier cardstock, providing versatility for different printing needs.

The Xerox 3124 is equipped with robust connectivity options, including USB and Ethernet, allowing for seamless integration into any network. This feature facilitates sharing the printer among multiple users, enhancing collaborative efforts within the workplace. In addition, compatibility with various operating systems, including Windows and macOS, ensures a user-friendly experience for diverse computing environments.

One of the standout characteristics of the Xerox 3124 is its compact design, measuring just 14.2 x 14.2 x 10.5 inches. This space-saving structure makes it easy to place on desks or in tight office spaces without compromising on performance.

Lastly, the energy-efficient design of the Xerox 3124 means that it adheres to strict environmental standards, reducing its energy consumption and overall ecological footprint. This combination of features—speed, quality, usability, connectivity, and sustainability—catapults the Xerox 3124 to the forefront as a reliable and efficient solution for any office printing needs.