Xerox 3124 Troubleshooting checklist, Understanding the LEDs, Condition, Suggested solutions

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions.

Condition		Suggested solutions
Make sure that the	•	If the Online LED is off, check the power
Online LED on the		cord connection. Check the power switch.
control panel lights		Check the power source by plugging the
green.		power cord into another outlet.
Print a demo page	•	If a demo page does not print, check the
to verify that the		paper supply in the tray.
printer is feeding	•	If the paper jams in the printer, see page
paper correctly. See		9.1.
page 2.1.
Check the demo	If there is a print quality problem, see page
page to see if it	9.7.
printed correctly.
Print a short	•	If the page does not print, check the cable
document from a		connection between the printer and the
software application		computer.
to verify that the	•	Check the print queue or print spooler to
computer and		see if the printer has been paused.
printer are	•	Check the software application to ensure
connected and are		that you are using the proper printer driver
communicating
		and communication port. If the page is
correctly.
		interrupted during printing, see page 9.5.
If completing the	•	“Understanding the LEDs” on page 9.4.
checklist does not	•	“Solving general printing problems” on
resolve the printer		page 9.5.
problem, check the	•	“Common Windows problems” on page
following		9.9.
troubleshooting	•	“Common PostScript problems (Phaser
sections.		3125/B, 3125/N only)” on page 9.9.
	•	“Common Macintosh problems (Phaser
		3125/B, 3125/N only)” on page 9.10.

Understanding the LEDs

LED		Status			Description
Error	Red		On	•	A paper jam has occurred. To
					solve the problem, see page 9.1.
				•	The cover is open. Close the
					cover.
				•	There is no paper in the tray.
					Load paper in the tray.
				•	The printer has stopped printing
					due to a major error.
				•	The toner cartridge is not
					installed. Install the toner
					cartridge.
				•	Your system has some
					problems. If this problem occurs,
					contact your service
					representative.
			Blinking	•	A minor error is occurring and
					the printer is waiting for the error
					to be cleared. When the problem
					is cleared, the printer resumes
					printing.
				•	The toner cartridge is low. Order
					a new toner cartridge. You can
					temporarily improve print quality
					by redistributing the toner. See
					page 8.3.
				•	The toner is totally exhausted.
					Remove the old toner cartridge
					and install a new one. See page
					8.4.
				•	The toner cartridge reached the
					end of its life.
Online	Green		On	•	The printer is in power save
					mode.
				•	The printer is on-line and can
					receive data from the computer.
			Blinking	•	Blinks slowly indicates that the
					printer is receiving data from the
					computer.
				•	Blinks quickly indicates that the
					printer is printing data.

9.4 <Troubleshooting>