XEROX CUSTOMER RESOURCES
Xerox Customer Support Center
The XCSC is available to address your software and applications problems or to direct you to the appropriate documentation.
The key to effective use of the XCSC is correct identification of the problem. Before calling the center, it is helpful to have the following information available:
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A list of any error messages
An explanation of how output is different from what was expected
•Whether the symptoms follow a consistent pattern or occur randomly
•A list of special conditions that may have an effect on the system, such as:
—New applications
—Changes made to the host system (that is, system software)
—Recent service performed on the LPS
—Whether the application printed properly on the LPS prior to the problem.
The XCSC telephone number is:
XEROX DOCUPRINT 180 LASER PRINTING SYSTEM PRODUCT GUIDE |
