Xerox DocuPrint 180 manual Customer Service Support Center

XEROX CUSTOMER RESOURCES

Customer Service Support Center

If you encounter software- or hardware-related problems, such as system failures, continuous paper jams, or poor print quality, first try the corrective actions described in your LPS operator guide. If the problem persists, call 1-800-821-2797.

Before contacting Xerox service, please make note of the following:

•Status code numbers and messages which appear on the PC User Interface (UI) or terminal, including the 6-digit San Code that resulted from running the PROBLEM command

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Status messages which appear on the printer control console

Indicator lights which may be lit

Status codes which appear in the display window of the operator control panel if there is a tape drive problem.

Your call will be answered by a Xerox representative who will ask you for the following information:

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Your LPS model number: Xerox DocuPrint 180

Your LPS serial number

Your name

Your company name

Your work address

Your company’s work hours

A contact’s name and telephone number within your company

The condition or status of your system.

This information is given to a Xerox representative who will call you back to discuss the information and give you an estimated time of arrival of a service representative, or assist you over the phone to resolve the problem.

XEROX DOCUPRINT 180 LASER PRINTING SYSTEM PRODUCT GUIDE 6-3