Yamaha AVENTAGE RX-A2020, AVENTAGE RX-A3020 Cause, used), audio, Cause, Remedy, Remedy, Problem, Problem, No video, (RX-A3020only), (RX-A3020only), (RX-A3020only), unit with HDMI), Noise/hum is heard

Problem	Cause	Remedy
	The TV is set to output audio from the TV speakers.	Change the audio output setting on your TV so that the TV audio is output from the
		speakers connected to the unit.
No sound from the TV (when HDMI Control is	(If the TV is connected to the unit with an audio cable)	Use “TV Audio Input” in the “Setup” menu to select the correct audio input jack
used).	The TV audio input setting does not match the actual connection.	(p.122).
	(If you are trying to use ARC)	Set “ARC” in the “Setup” menu to “On” (p.122). Also, enable ARC on the TV.
	ARC is disabled on the unit or TV.
No sound from the Zone2 TV (connected to the	The audio output from the HDMI OUT 2 (ZONE OUT) jack is
unit with HDMI).		Set “Audio Output” in the “Setup” menu to “On” (p.127).
	disabled.
(RX-A3020 only)
Only the front speakers work on multichannel	The playback device is set to output 2-channel audio (such as	To check it, use “Audio Signal” in the “Information” menu (p.131). If necessary,
audio.	PCM) only.	change the digital audio output setting on the playback device.
Noise/hum is heard.	The unit is too close to another digital or radio frequency device.	Move the unit further away from the device.
	The cable connecting the unit and playback device is defective.	If there is no problem with the connection, replace with another cable.
	The volume of the unit is too high.	Turn down the volume. If “ECO Mode” in the “Setup” menu is set to “On”, set it to
The sound is distorted.		“Off” (p.130).
	A device connected to the unit’s output jacks is not turned on.	Turn on all devices connected to the unit’s output jacks.
The sound is interrupted.	If the HDMI OUT 2 (ZONE OUT) jack is assigned to Zone2 or	For details, see “Connecting an HDMI-compatible device to play back
	Zone4, HDMI audio output may be interrupted during some zone
(RX-A3020 only)		videos/audio” (p.93).
	operations due to internal circuitry switching.
Video

Problem	Cause	Remedy
	Another input source is selected on the unit.	Select an appropriate input source with the input selection keys.
	Another input source is selected on the TV.	Switch the TV input to display the video from the unit.
No video.
	The video signal output from the unit is not supported by the TV.	Set “MONITOR CHECK” in the “ADVANCED SETUP” menu to “YES” (p.134).
	The cable connecting the unit and TV (or playback device) is	If there is no problem with the connection, replace with another cable.
	defective.
		To check the information about the current video signal (resolution), use “Video
	The input video signal (resolution) is not supported by the unit.	Signal” in the “Information” menu (p.131). For information about video signals
		supported by the unit, see “HDMI signal compatibility” (p.159).
No video from the playback device (connected to
	The TV does not support HDCP (High-bandwidth Digital Content	Refer to the instruction manuals for the TV and check the TV’s specifications.
the unit with HDMI).
	Protection).
	The number of devices connected to the HDMI OUT jack is over	Disconnect some of the HDMI devices.
	the limit.
The menu of the unit is not displayed on the TV.	Another input source is selected on the TV.	Switch the TV input to display the video from the unit.
The video is interrupted.	If the HDMI OUT 2 (ZONE OUT) jack is assigned to Zone2 or	For details, see “Connecting an HDMI-compatible device to play back
	Zone4, HDMI video output may be interrupted during some zone
(RX-A3020 only)		videos/audio” (p.93).
	operations due to internal circuitry switching.

APPENDIX ➤ Troubleshooting En 148