Support Services
Wang Customer Services Division
Zebra Technologies’ Authorized National Service Supplier provides
Your business requires the Zebra printer to be ready when you are. To help you, Wang offers a complete maintenance program at your location. You have a variety of remedial support services from which to choose. Each includes
Those of you who do not contract for Wang TotalCare™ Service can still obtain service from Wang.
Zebra Factory Services
The potential savings and peace of mind provided by prepaid service agreements may not fit your business needs. If you require a
It’s simply a matter of contacting a member of our Technical Services staff with your service request. We quote repair prices and issue a Return Material Authorization (RMA). You ship us your equipment and we perform the repairs quickly. Your equipment is returned to you according to your instructions.
Charges are based on the Flat Rate Unit Repairs and Flat Rate Module Repairs schedules.
Return shipping charges via the carrier of your choice (UPS Ground within the United States, if not specified) will be added to your final invoice. Five working days are normally required for repair and return processing.
Optional expedited service is available, for a nominal additional fee, that assures that your repaired and tested module or unit is shipped back to you within 48 hours of receipt (excluding weekends and holidays).
User Self Maintenance
If qualified technicians are part of your organization, then this may be the option that best fits your needs. Zebra Technical Services provides a variety of helpful services if you choose to perform your own maintenance.
Making sure you have the proper spare parts is just one of the ways we can help.
Training seminars are offered regularly to assist your technicians with equipment repairs. Two of the most important aspects of successful product repair are experience
6
57
