Support Services
Product Service and Support Programs
At Zebra Technologies, our service and support goal is to keep your printer performing optimally. Zebra Technical and Repair Services provide a broad range of service options and are your expert sources for your support and maintenance needs. If you are in need of technical assistance or repair services, our technical support staff stands ready with answers to any questions you may have. No matter how simple or complex your situation, Zebra’s Hotline Support is always just a phone call away. Call (847)
Select The Program That Fits Your Business
If your Zebra equipment requires maintenance, you can select the service option that best fits your needs. Zebra offers several choices for those of you located both within and outside of the United States. Service options available within the United States include:
∙Extended Factory Service Agreement: Customer Shipping Option
∙Third Party Support and Maintenance: Zebra Solution Center Support, National Sales and Service Center Support, Zebra authorized National
∙Zebra Factory Services: Flat Rate Factory Service
∙User Self Maintenance: Operator and Maintenance Training Programs No matter which program you choose, you’ll find the Zebra response consistently fast and reliable.
Buying a Maintenance Agreement places a blanket of protection around your Zebra equipment. It provides the peace of mind knowing that your units are insured against unexpected and potentially costly repairs. You have the assurance that service will be available when you need it, minimizing your downtime.
Extended Factory Service Agreement
The Extended Factory Service Agreement covers all parts and labor required to assure optimum performance (with the exception of printheads). All Zebra equipment returned for service under this agreement is subjected to a complete preventive maintenance procedure at no additional charge.
Return shipping charges, via UPS Ground from Zebra, are also covered. Five working days are normally required for repair and return processing. Optional Expedited Service is also available for a nominal fee.
Customer Shipping Option - If you can realize cost savings by utilizing your own carriers for round trip shipment of your Zebra equipment, Zebra offers the Customer Shipping Option, giving you complete control over the method and price of transporting your equipment.
Third Party Support And Maintenance
Zebra Solution Center and National Sales and Service Center Support Our ZSC and NSSC business partners offer Zebra approved third party maintenance programs. Both
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