Troubleshooting and Diagnostics

 

 

 

 

 

 

 

Troubleshooting Table

 

 

 

 

 

 

 

 

Symptom

Diagnosis

Action

 

 

 

 

 

 

 

Truncated print, no print, or

Media or ribbon improperly

See Media and Ribbon Loading

 

 

FEED Key operates incorrectly

loaded.

Instructions in Chapter 1.

 

 

while using non-continuous

 

 

 

 

Incorrect Media Sensor

See Media Sensor Position

 

 

media.

 

 

 

Position or Sensitivity.

Adjustment in Chapter 1.

 

 

In Peel-Off Mode, skewed or

Glue material from Back of

Refer to Chapter 3 and perform

 

 

stuck labels.

Labels causing media

maintenance and cleaning of the

 

 

 

movement problems.

printer.

 

 

 

 

 

 

 

 

Media and Backing not

Refer to Chapters 1 and 3 and

 

 

 

properly aligned in printer.

reload media and adjust the

 

 

 

 

Power Roller if needed.

 

 

In Cutter Mode, skewed,

Cutter is dirty.

Follow Cutter Cleaning

 

 

stuck, or improperly cut labels.

 

Procedure in Chapter 3.

 

 

 

 

 

 

 

Wrinkled ribbon.

Ribbon fed through machine

See Ribbon Loading in Chapter 1.

 

4

 

incorrectly.

 

 

 

 

 

 

 

 

 

 

 

 

Incorrect Darkness setting.

Set to the lowest value needed for

 

 

 

 

good print quality.

 

 

 

 

 

 

 

 

 

 

 

 

Incorrect printhead position or

See Print Quality Adjustments

 

 

 

pressure.

and Toggle Pressure Adjustment

 

 

 

 

in Chapter 3.

 

 

 

 

 

 

 

 

Incorrect Dual-Tension Spindle

Pull Spindle End-Cap out when

 

 

 

setting.

using wide media to obtain

 

 

 

 

normal (higher) tension. See

 

 

 

 

Adjusting the Ribbon Supply

 

 

 

 

Spindle in Chapter 1.

 

 

 

 

 

 

 

 

Media not feeding properly; it is

Make sure the media is snug by

 

 

 

walking from side to side.

adjusting the media guides.

 

 

 

 

 

 

 

 

Continuing Symptoms.

Call a service technician.

 

 

 

 

 

 

 

Misregistration and misprint

Media was pulled when motor

Open and close the printhead,

 

 

of 1 to 3 labels.

was not moving.

so it calibrates to find the label

 

 

 

 

length.

 

 

 

 

 

 

 

 

Incorrect Media Sensor

See Media Sensor Position

 

 

 

Position.

Adjustment in Chapter 1.

 

 

 

 

 

 

 

 

Media or ribbon improperly

See Media and Ribbon Loading

 

 

 

loaded.

procedures in Chapter 1.

 

 

 

 

 

 

 

Changes in parameter settings

Parameters are set or saved

See Chapter 1. Reload the Factory

 

 

did not take effect.

incorrectly.

Defaults, calibrate the printer, then

 

 

 

 

cycle the Power ON/OFF Switch.

 

 

 

 

 

 

 

 

If problem continues, there

Call a service technician.

 

 

 

may be a problem on the Main

 

 

 

 

Logic Board.

 

 

 

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Zebra Technologies S-300 manual Troubleshooting and Diagnostics