Zenith HCS5610 warranty Troubleshooting

Troubleshooting

Troubleshooting

Some quick and easy tips to resolving problems

SymptomsPossible Cause(s)Possible Solution(s)See Page(s)

Software Problems

Software Corrupted.	2-5-5 + MENU performed	Start all over with item 117 and Enter then redo Auto Program, Channel	48
	more than once.	List, etc. *Note: 2-5-4 + MENU can be done more than once.
Virtual and Physical
	2-5-5 + MENU not performed.	After Auto Program and Channel List, etc. press 2-5-5 + MENU to
			48
channels appear in		transfer channels and TV setup to internal TV controller. Afterward,
channel scan w/Channel		only Physical or only Virtual channels will appear in digital channel
Up/Down.		scan, analog channel scan will be normal.
	Channel not included in
Can not direct enter		After 2-5-5 + MENU, only channels included in TV controller will appear.	48
channel number	channel scan in TV controller.	If channel is available it cannot be added to channel scan. Rerun Auto
	Ch Overide set to 000	Program.
		Only channels in memory can be tuned in.

Power

No Power.See troubleshooting flow chart.69

Display Panel Picture

No Picture.	• Display panel is turned off.	-Turn TV on.
		-Power failure?
	• Antenna/Cable not connected.	-Connect Antenna/Cable signal source to TV/STB.	11~12
	• Connections incorrect.	-Check connections on TV/STB.	10~17
	• M.P.I. not connected.	-If applicable, connect M.P.I. cable to M.P.I. device.
	• Encrypted program.	-Try another channel.
	• Wrong tuning band.	-Adjust Installer menu settings.	53~58

Erratic Operation

Installer menu setup.	• Wrong Installer menu settings.	-Adjust Installer menu settings as required.	53~58
	• Software problem.	-Remove TV power cord for 15 seconds.

Remote Control

Remote doesn’t work.	• Remote not in TV mode.	-Use Mode key to select TV; puts remote into TV/STB mode.	20~21
	• Not aimed at IR remote sensor.	-Point remote at TV’s IR receiver on TV.
	• Remote too far from IR sensor.	-Move remote closer to TV’s IR receiver or darken room.
	• IR path to TV’s receiver obstructed.	-Remove obstructions.
	• Weak batteries.	-Replace batteries.
	• Wrong battery polarity.	-Check that “+” and “-” match in battery compartment.
	• Too much light in room.	-Dim room light.
	• Wrong Installer remote control.	-Requires compatible Installer remote, contact your LG dealer.	48
	• Incorrect Bed 1-2 setting.	-Set correct Bed 1-2 setting.	20

Picture Reception

Normal picture, poor	• Audio muted.	-Press MUTE or use Volume Up key to increase sound level.	20~21
or no sound.	• Broadcast problem.	-Try a different channel.	20~21

Broadcast Tuning Mode Digital Channel OSD

No Information	• Item 103 set to 1
available display.	physical channels tuning.

- Set Item 103 to 0 for information to be added to virtual	55~58
channel tuning digital OSD.

*Note: For other problems not caused by the TV/STB, refer to other devices’ operating guide.

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