Chapter 24 Troubleshooting

5If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•Try to access the LTE Device using another service, such as Telnet. If you can access the LTE Device, check the remote management settings and firewall rules to find out why the LTE Device does not respond to HTTP.

•If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a ETHERNET port.

I can see the Login screen, but I cannot log in to the LTE Device.

1Make sure you have entered the user name and password correctly. The default user name is admin. These fields are case-sensitive, so make sure [Caps Lock] is not on.

2You cannot log in to the web configurator while someone is using Telnet to access the LTE Device. Log out of the LTE Device in the other session, or ask the person who is logged in to log out.

3Turn the LTE Device off and on.

4If this does not work, you have to reset the device to its factory defaults. See Section 24.2 on page 123.

24.4Internet Access

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 14.

2Make sure you entered your service provider’s LTE APN information correctly.

3Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

4If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the LTE Device), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 14.

 

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LTE6100 User’s Guide