Chapter 21 Troubleshooting

2Make sure you entered your ISP account information correctly in the wizard. These fields are case- sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5Go to Maintenance > Sys OP Mode > General. Check your System Operation Mode setting.

6If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the NBG-418N v2), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.3 on page 14.

2Reboot the NBG-418N v2.

3If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.3 on page 14. If the NBG-418N v2 is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.

2Check the signal strength. If the signal strength is low, try moving the NBG-418N v2 closer to the AP if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on).

3Reboot the NBG-418N v2.

4If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

21.4Resetting the NBG-418N v2 to Its Factory Defaults

If you reset the NBG-418N v2, you lose all of the changes you have made. The NBG-418N v2 reloads its default settings, and the username/password resets to admin/1234. You have to make all of your changes again.

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