3D Connexion XT1500, ZT1000 CD and DVD Problems, If you can’t boot from a CD in the CD/DVD drive

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CD and DVD Problems

CD and DVD Problems

If you can’t boot from a CD in the CD/DVD drive

•Make sure the CD is bootable, such as a Recovery CD.

•Make sure the CD-ROM/DVD drive is selected as the boot device—see “Changing the Boot Device” on page 13.

•Restart the notebook.

•Test the CD/DVD drive with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33.

If a CD or DVD plays erratically

•Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly scratched, it may have to be replaced.

•Some DVDs include software called “PC Friendly.” You generally should not install this software, as it can cause errors or erratic play. If needed, uninstall it and restart the notebook.

If a DVD movie stops playing in the middle

•You may have accidentally paused the DVD movie. Press the Play button to resume.

•The DVD may be double-sided. Open the DVD tray, and read the text near the center of the disk. If it says Side A, flip the disk over, close the tray, and press the Play button to continue playing the movie.

If you get a Region Code error when playing a DVD movie

•DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region.

Important: Most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. The HP warranty does not cover the expense of correcting this situation.

Refer to the help for the DVD player software for details about setting region codes.

If the notebook cannot read a CD or DVD

•For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up.

•Clean the disk with a soft cloth.

•Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.

•Remove the disk from the drive, then restart the notebook.

•If you created the CD on a CD-RW drive, try using a different media brand. For best results use HP certified media. While other media may work, HP cannot guarantee compatibility.

zt1100/xz200 and xt1500 Series

Troubleshooting and Diagnostics

17

Troubleshooting and Self-Repair Guide

 

 

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Contents WVHULHV W VHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGHHewlett-PackardCompany HP Notebook Customer Care Edition History1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.ATechnology Codes Troubleshooting and Diagnostics ContentsReinstalling and Updating Software Removing and Replacing PartsReference Information FiguresTables Page Product Information Notebook FeaturesFigure 1. Front View Product InformationFigure 2. Back View Figure 3. Bottom View 3.Battery charge status 2.Power modeFigure 4. Main Status Lights 1.Hard disk drive activity3.CD/DVD drive activity. The drive is active Figure 5. Keyboard Status LightsTurning the Notebook On and Off Operating the NotebookPower mode On StandbyFigure 7. Pressing the Reset Switch Resetting the NotebookChanging the Boot Device Processor and Bus Architecture Graphics Power Hardware SpecificationsDimensions Physical AttributesEnvironmental Limits Major ICs Input/Output Expandability Security FeaturesCommunications Keyboard and Pointing Devices Audio Problems Troubleshooting and DiagnosticsIf no sound is audible If sound does not recordIf you can’t boot from a CD in the CD/DVD drive CD and DVD ProblemsIf a CD or DVD plays erratically If a DVD movie stops playing in the middleIf a DVD movie doesn’t fill the screen Display ProblemsIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blankIf one or more display pixels look bad Hard Disk Drive Problems Floppy Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseInfrared Problems Heat ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communicationIf you can’t type the euro symbol LAN ProblemsIf a special feature on a USB mouse doesn’t work If the notebook stops responding after bootingModem Problems Memory ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials but doesn’t connect If the modem dials incorrectlyIf the modem will not connect at 56K speed If the modem will not connect at any speedIf the modem causes an ERROR message One-TouchButton ProblemsIf the modem isn’t detected If the modem dials but you can’t hear itIf a USB mouse doesn’t work properly Parallel and USB ProblemsIf a USB modem doesn’t work properly If the parallel port is not workingPerformance Problems PC Card PCMCIA ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properlyIf the battery doesn’t charge Power and Battery ProblemsIf the notebook stops responding If the notebook keeps beepingIf the notebook doesn’t go on standby as expected Startup Problems Printing ProblemsSD Cards and MMC Cards If a printer doesn’t printWireless Problems Standby and Resume ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communicationIf you can connect, but the network is slow If the wireless link icon in the taskbar is redUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Exit Menu Setting Components Menu SettingSecurity Menu Setting Page Recovering the Factory Software Installation Reinstalling and Updating SoftwareUpdating the Windows Drivers Updating the Notebook BIOSRemoving and Replacing Parts Table 1. Battery Replacement Part Numbers Removing the BatteryRemoval Procedure Figure 8. Removing the Battery Reassembly NotesFigure 9. Releasing the Plug-inModule Removing the Optical Drive ModuleFigure 10. Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersRemoving the Hard Disk Drive Figure 11. Removing the Hard Disk Tray Reassembly NotesRemoving the Mini-PCICard Table 4. Mini-PCICard Replacement Part NumbersFigure 12. Removing the Mini-PCICard Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part NumbersFigure 14. Removing the Keyboard Cover Part NumberExchange Part Number Table 6. Keyboard Replacement Part NumbersRemoving the Keyboard Figure 16. Disconnecting the Keyboard Removing an SDRAM Module Table 7. SDRAM Module Replacement Part NumbersRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleRemoving the System SDRAM Module Figure 20. Removing the Speakers Table 8. Speaker Replacement Part NumbersRemoving the Speakers Removing the Fan Table 9. Fan Replacement Part NumbersFigure 21. Removing the Fan Reassembly Notes Table 10. Replacing Small Parts Replacing Small Parts and AccessoriesReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAMOther Accessories Accessory New AccessoriesTested Cross-PlatformAccessories Hewlett-PackardDisplay Quality Statement Password Removal PolicyReference Information Imperfections Not Allowed Type of Imperfection Electrical ImperfectionsMechanical Imperfections
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