3D Connexion XZ200, ZT1000, XT1500 manual Reference Information, zt1100/xz200 and xt1500 Series

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Type of Imperfection

Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays:

1.View the notebook under the customer’s normal operating conditions.

This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications. Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality.

2.Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement.

3.If a display is considered for replacement, make sure the customer understands that cosmetic variations may also exist on the replacement display, and may require the customer to use a work- around to obscure the cosmetic imperfection.

4.Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer. Customers who require a more perfect display solution should consider switching to a notebook with a DSTN display.

We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented.

Type of Imperfection

Electrical Imperfections:

Bright dots (a)

Dark dots (a)

Mechanical Imperfections:

Discoloration

Polarizer bubbles, dents (b)

Definitions of imperfections:

Imperfections Not Allowed

•7 or more single bright dots.

•7 or more single dark dots.

•9 or more total (bright and dark combined) defective dots.

•Any occurrence of multiple defective dots within 15 mm.

•Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in).

aA bright or dark dot is a subpixel (red, green, or blue dot) that is stuck on or off.

bA polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.

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Reference Information

zt1100/xz200 and xt1500 Series

 

 

Troubleshooting and Self-Repair Guide

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Contents 7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU W VHULHVWVHULHV JXLGH1070 NE Circle Blvd., MS 425E Edition HistoryHewlett-PackardCompany HP Notebook Customer Care Corvallis, OR 97330, U.S.ATechnology Codes Reinstalling and Updating Software ContentsTroubleshooting and Diagnostics Removing and Replacing PartsTables FiguresReference Information Page Figure 1. Front View Notebook FeaturesProduct Information Product InformationFigure 2. Back View Figure 3. Bottom View Figure 4. Main Status Lights 2.Power mode3.Battery charge status 1.Hard disk drive activityFigure 5. Keyboard Status Lights 3.CD/DVD drive activity. The drive is activePower mode On Operating the NotebookTurning the Notebook On and Off StandbyChanging the Boot Device Resetting the NotebookFigure 7. Pressing the Reset Switch Dimensions Hardware SpecificationsProcessor and Bus Architecture Graphics Power Physical AttributesCommunications Keyboard and Pointing Devices Input/Output Expandability Security FeaturesEnvironmental Limits Major ICs If no sound is audible Troubleshooting and DiagnosticsAudio Problems If sound does not recordIf a CD or DVD plays erratically CD and DVD ProblemsIf you can’t boot from a CD in the CD/DVD drive If a DVD movie stops playing in the middleIf a DVD doesn’t play with two displays Display ProblemsIf a DVD movie doesn’t fill the screen If the notebook is on, but the screen is blankIf one or more display pixels look bad If the notebook’s hard drive doesn’t spin Floppy Disk Drive ProblemsHard Disk Drive Problems If the hard disk makes a buzzing or whining noiseKeyboard and Pointing Device Problems Heat ProblemsInfrared Problems If you have problems with infrared communicationIf a special feature on a USB mouse doesn’t work LAN ProblemsIf you can’t type the euro symbol If the notebook stops responding after bootingIf a message says you are out of memory Memory ProblemsModem Problems If memory doesn’t increase after adding RAMIf the modem will not connect at 56K speed If the modem dials incorrectlyIf the modem dials but doesn’t connect If the modem will not connect at any speedIf the modem isn’t detected One-TouchButton ProblemsIf the modem causes an ERROR message If the modem dials but you can’t hear itIf a USB modem doesn’t work properly Parallel and USB ProblemsIf a USB mouse doesn’t work properly If the parallel port is not workingIf the notebook doesn’t recognize a PC card PC Card PCMCIA ProblemsPerformance Problems If an I/O card stops communicating properlyIf the notebook stops responding Power and Battery ProblemsIf the battery doesn’t charge If the notebook keeps beepingIf the notebook doesn’t go on standby as expected SD Cards and MMC Cards Printing ProblemsStartup Problems If a printer doesn’t printIf the notebook won’t boot from battery power Standby and Resume ProblemsWireless Problems If you have problems with wireless communicationIf the wireless link icon in the taskbar is red If you can connect, but the network is slowUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Security Menu Setting Components Menu SettingExit Menu Setting Page Reinstalling and Updating Software Recovering the Factory Software InstallationUpdating the Notebook BIOS Updating the Windows DriversRemoving and Replacing Parts Removal Procedure Removing the BatteryTable 1. Battery Replacement Part Numbers Figure 8. Removing the Battery Reassembly NotesRemoving the Optical Drive Module Figure 9. Releasing the Plug-inModuleRemoving the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersFigure 10. Removing the Hard Disk Drive Reassembly Notes Figure 11. Removing the Hard Disk TrayTable 4. Mini-PCICard Replacement Part Numbers Removing the Mini-PCICardFigure 12. Removing the Mini-PCICard Table 5. Keyboard Cover Replacement Part Numbers Removing the Keyboard CoverFigure 14. Removing the Keyboard Cover Removing the Keyboard Table 6. Keyboard Replacement Part NumbersPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Removing an Expansion SDRAM Module Table 7. SDRAM Module Replacement Part NumbersRemoving an SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleRemoving the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Removing the Speakers Table 8. Speaker Replacement Part NumbersFigure 20. Removing the Speakers Table 9. Fan Replacement Part Numbers Removing the FanFigure 21. Removing the Fan Reassembly Notes Replacement Procedure Replacing Small Parts and AccessoriesTable 10. Replacing Small Parts Part Cover, mini-PCI Cover, expansion SDRAMTested Cross-PlatformAccessories Accessory New AccessoriesOther Accessories Reference Information Password Removal PolicyHewlett-PackardDisplay Quality Statement Mechanical Imperfections Type of Imperfection Electrical ImperfectionsImperfections Not Allowed
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