3D Connexion XZ200, ZT1000, XT1500 Contents, Product Information, Troubleshooting and Diagnostics

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Contents

Contents
Product Information	7
Notebook Features	7
Operating the Notebook	12
Turning the Notebook On and Off	12
Resetting the Notebook	13
Changing the Boot Device	13
Hardware Specifications	14
Troubleshooting and Diagnostics	16
Audio Problems	16
CD and DVD Problems	17
Display Problems	18
Floppy Disk Drive Problems	20
Hard Disk Drive Problems	20
Heat Problems	21
Infrared Problems	21
Keyboard and Pointing Device Problems	21
LAN Problems	22
Memory Problems	23
Modem Problems	23
One-Touch Button Problems	25
Parallel and USB Problems	26
PC Card (PCMCIA) Problems	27
Performance Problems	27
Power and Battery Problems	28
Printing Problems	30
SD Cards and MMC Cards	30
Startup Problems	30
Standby and Resume Problems	31
Wireless Problems	31
Using the e-Diagtools Diagnostic Tests	33
Using the BIOS Configuration Utility	34
Reinstalling and Updating Software	37
Recovering the Factory Software Installation	37
Updating the Notebook BIOS	38
Updating the Windows Drivers	38
Removing and Replacing Parts	39
Removing the Battery	40
Removing the Optical Drive Module	41
Removing the Hard Disk Drive	42
Removing the Mini-PCI Card	44
Removing the Keyboard Cover	46
Removing the Keyboard	48
Removing an SDRAM Module	50
Removing an Expansion SDRAM Module	50
Removing the System SDRAM Module	51
Removing the Speakers	52
Removing the Fan	53
Replacing Small Parts and Accessories	55

iv	zt1100/xz200 and xt1500 Series
	Troubleshooting and Self-Repair Guide

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Contents W VHULHV WVHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGHEdition History Hewlett-PackardCompany HP Notebook Customer Care1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.ATechnology Codes Contents Troubleshooting and DiagnosticsReinstalling and Updating Software Removing and Replacing PartsTables FiguresReference Information Page Notebook Features Product InformationFigure 1. Front View Product InformationFigure 2. Back View Figure 3. Bottom View 2.Power mode 3.Battery charge statusFigure 4. Main Status Lights 1.Hard disk drive activityFigure 5. Keyboard Status Lights 3.CD/DVD drive activity. The drive is activeOperating the Notebook Turning the Notebook On and OffPower mode On StandbyChanging the Boot Device Resetting the NotebookFigure 7. Pressing the Reset Switch Hardware Specifications Processor and Bus Architecture Graphics PowerDimensions Physical AttributesCommunications Keyboard and Pointing Devices Input/Output Expandability Security FeaturesEnvironmental Limits Major ICs Troubleshooting and Diagnostics Audio ProblemsIf no sound is audible If sound does not recordCD and DVD Problems If you can’t boot from a CD in the CD/DVD driveIf a CD or DVD plays erratically If a DVD movie stops playing in the middleDisplay Problems If a DVD movie doesn’t fill the screenIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blankIf one or more display pixels look bad Floppy Disk Drive Problems Hard Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseHeat Problems Infrared ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communicationLAN Problems If you can’t type the euro symbolIf a special feature on a USB mouse doesn’t work If the notebook stops responding after bootingMemory Problems Modem ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials incorrectly If the modem dials but doesn’t connectIf the modem will not connect at 56K speed If the modem will not connect at any speedOne-TouchButton Problems If the modem causes an ERROR messageIf the modem isn’t detected If the modem dials but you can’t hear itParallel and USB Problems If a USB mouse doesn’t work properlyIf a USB modem doesn’t work properly If the parallel port is not workingPC Card PCMCIA Problems Performance ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properlyPower and Battery Problems If the battery doesn’t chargeIf the notebook stops responding If the notebook keeps beepingIf the notebook doesn’t go on standby as expected Printing Problems Startup ProblemsSD Cards and MMC Cards If a printer doesn’t printStandby and Resume Problems Wireless ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communicationIf the wireless link icon in the taskbar is red If you can connect, but the network is slowUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Security Menu Setting Components Menu SettingExit Menu Setting Page Reinstalling and Updating Software Recovering the Factory Software InstallationUpdating the Notebook BIOS Updating the Windows DriversRemoving and Replacing Parts Removing the Battery Table 1. Battery Replacement Part NumbersRemoval Procedure Figure 8. Removing the Battery Reassembly NotesRemoving the Optical Drive Module Figure 9. Releasing the Plug-inModuleRemoving the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersFigure 10. Removing the Hard Disk Drive Reassembly Notes Figure 11. Removing the Hard Disk TrayTable 4. Mini-PCICard Replacement Part Numbers Removing the Mini-PCICardFigure 12. Removing the Mini-PCICard Table 5. Keyboard Cover Replacement Part Numbers Removing the Keyboard CoverFigure 14. Removing the Keyboard Cover Removing the Keyboard Table 6. Keyboard Replacement Part NumbersPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Table 7. SDRAM Module Replacement Part Numbers Removing an SDRAM ModuleRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleRemoving the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Removing the Speakers Table 8. Speaker Replacement Part NumbersFigure 20. Removing the Speakers Table 9. Fan Replacement Part Numbers Removing the FanFigure 21. Removing the Fan Reassembly Notes Replacing Small Parts and Accessories Table 10. Replacing Small PartsReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAMTested Cross-PlatformAccessories Accessory New AccessoriesOther Accessories Reference Information Password Removal PolicyHewlett-PackardDisplay Quality Statement Mechanical Imperfections Type of Imperfection Electrical ImperfectionsImperfections Not Allowed