3D Connexion ZT1000, XZ200, XT1500 manual Using the e-DiagtoolsDiagnostic Tests

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Using the e-Diagtools Diagnostic Tests

Using the e-Diagtools Diagnostic Tests

The e-Diagtools hardware diagnostic program included with your notebook provides two levels of testing: automated testing using its basic hardware test, and advanced testing using individual hardware tests.

The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are non-destructive and are intended to preserve the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded.

1.Restart the notebook: click Start, Turn Off Computer, Restart.

2.When the HP logo appears, press F10 to start the diagnostic test.

3.When the menu appears, press Enter to run e-Diagtools.

The first time you run the program, you are prompted to select the language for the program.

4.Follow the prompts to run e-Diagtools.

5.When the Configuration Description appears, verify the list of detected hardware.

6.Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.

7.If you intend to exit without running the advanced tests, press F4 and then F7 to view the Support Ticket. Press Esc and then F3 to exit.

8.Optional: Run the advanced tests. Press F2 to open the advanced test screen.

9.Select and run the appropriate tests. Tests are listed only for detected hardware. Press the following keys to run tests:

Enter

F5 or Space

F6

F7

F10

Runs the highlighted test.

Marks or unmarks the highlighted test.

Marks or unmarks all tests in the current menu.

Marks or unmarks all tests in all menus.

Runs all marked tests.

10.Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information. Press Esc to exit.

11.When you are finished running tests, press Esc to exit the advanced tests.

12.Optional: To save the Support Ticket to a floppy disk, press F7, then Alt+C.

13.Exit. Press F3 and then any key to exit and reboot.

14.Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows.

15.Click View to display the Support Ticket.

zt1100/xz200 and xt1500 Series	Troubleshooting and Diagnostics	33
Troubleshooting and Self-Repair Guide

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Contents WVHULHV W VHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGHHewlett-PackardCompany HP Notebook Customer Care Edition History1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.ATechnology Codes Troubleshooting and Diagnostics ContentsReinstalling and Updating Software Removing and Replacing PartsFigures TablesReference Information Page Product Information Notebook FeaturesFigure 1. Front View Product InformationFigure 2. Back View Figure 3. Bottom View 3.Battery charge status 2.Power modeFigure 4. Main Status Lights 1.Hard disk drive activity3.CD/DVD drive activity. The drive is active Figure 5. Keyboard Status LightsTurning the Notebook On and Off Operating the NotebookPower mode On StandbyResetting the Notebook Changing the Boot DeviceFigure 7. Pressing the Reset Switch Processor and Bus Architecture Graphics Power Hardware SpecificationsDimensions Physical AttributesInput/Output Expandability Security Features Communications Keyboard and Pointing DevicesEnvironmental Limits Major ICs Audio Problems Troubleshooting and DiagnosticsIf no sound is audible If sound does not recordIf you can’t boot from a CD in the CD/DVD drive CD and DVD ProblemsIf a CD or DVD plays erratically If a DVD movie stops playing in the middleIf a DVD movie doesn’t fill the screen Display ProblemsIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blankIf one or more display pixels look bad Hard Disk Drive Problems Floppy Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseInfrared Problems Heat ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communicationIf you can’t type the euro symbol LAN ProblemsIf a special feature on a USB mouse doesn’t work If the notebook stops responding after bootingModem Problems Memory ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials but doesn’t connect If the modem dials incorrectlyIf the modem will not connect at 56K speed If the modem will not connect at any speedIf the modem causes an ERROR message One-TouchButton ProblemsIf the modem isn’t detected If the modem dials but you can’t hear itIf a USB mouse doesn’t work properly Parallel and USB ProblemsIf a USB modem doesn’t work properly If the parallel port is not workingPerformance Problems PC Card PCMCIA ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properlyIf the battery doesn’t charge Power and Battery ProblemsIf the notebook stops responding If the notebook keeps beepingIf the notebook doesn’t go on standby as expected Startup Problems Printing ProblemsSD Cards and MMC Cards If a printer doesn’t printWireless Problems Standby and Resume ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communicationIf you can connect, but the network is slow If the wireless link icon in the taskbar is redUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Components Menu Setting Security Menu SettingExit Menu Setting Page Recovering the Factory Software Installation Reinstalling and Updating SoftwareUpdating the Windows Drivers Updating the Notebook BIOSRemoving and Replacing Parts Table 1. Battery Replacement Part Numbers Removing the BatteryRemoval Procedure Figure 8. Removing the Battery Reassembly NotesFigure 9. Releasing the Plug-inModule Removing the Optical Drive ModuleTable 3. Hard Disk Drive Replacement Part Numbers Removing the Hard Disk DriveFigure 10. Removing the Hard Disk Drive Figure 11. Removing the Hard Disk Tray Reassembly NotesRemoving the Mini-PCICard Table 4. Mini-PCICard Replacement Part NumbersFigure 12. Removing the Mini-PCICard Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part NumbersFigure 14. Removing the Keyboard Cover Table 6. Keyboard Replacement Part Numbers Removing the KeyboardPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Removing an SDRAM Module Table 7. SDRAM Module Replacement Part NumbersRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleFigure 18. Installing an Expansion SDRAM Module Removing the System SDRAM ModuleFigure 19. Removing the System SDRAM Module Table 8. Speaker Replacement Part Numbers Removing the SpeakersFigure 20. Removing the Speakers Removing the Fan Table 9. Fan Replacement Part NumbersFigure 21. Removing the Fan Reassembly Notes Table 10. Replacing Small Parts Replacing Small Parts and AccessoriesReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAMAccessory New Accessories Tested Cross-PlatformAccessoriesOther Accessories Password Removal Policy Reference InformationHewlett-PackardDisplay Quality Statement Type of Imperfection Electrical Imperfections Mechanical ImperfectionsImperfections Not Allowed