3D Connexion XT1500 Floppy Disk Drive Problems, Hard Disk Drive Problems, If files are corrupted

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If you have display problems while using a simple port replicator or a CRT monitor

•If you dock to a simple port replicator or attach a CRT monitor while the notebook is off, the notebook may not properly recognize the CRT when you restart the notebook, although its LCD display will be active. If this happens, select your preferred display device either of these ways:

•Press Fn+F5 repeatedly.

•Click Start, Control Panel, Appearance and Themes, Display, Settings, then click the Advanced button. On the S3Display tab, select the Display Device you want, then click OK.

Floppy Disk Drive Problems

If a floppy drive connected to the USB port doesn’t work

•Make sure the drive is securely connected to the notebook.

•Restart the notebook: click Start, Turn Off Computer, Restart.

Hard Disk Drive Problems

If the notebook’s hard drive doesn’t spin

•Make sure the notebook has power. If necessary, connect the AC adapter, and make sure it is fully plugged into a power source and into the back of the notebook.

•Remove and reinsert the hard drive—see “Removing the Hard Disk Drive” on page 42.

If the hard disk makes a buzzing or whining noise

•Important: Back up the drive immediately.

•See whether the noise is coming from elsewhere, such as the fan or a PC Card drive.

If files are corrupted

•Check the hard disk: open My Computer, select the disk you want to scan, click File, Properties, and use the Tools tab.

•Run the Norton AntiVirus program.

•Test the hard disk drive with the e-DiagTools diagnostics—see “Using the e-Diagtools Diagnostic Tests” on page 33.

•If necessary, format the hard disk and reinstall the original factory software—see “Recovering the Factory Software Installation” on page 37.

If the hard drive’s reported capacity is less than its actual size

•The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used in support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties).

20	Troubleshooting and Diagnostics	zt1100/xz200 and xt1500 Series
		Troubleshooting and Self-Repair Guide

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Contents W VHULHV WVHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGHEdition History Hewlett-PackardCompany HP Notebook Customer Care1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.ATechnology Codes Contents Troubleshooting and DiagnosticsReinstalling and Updating Software Removing and Replacing PartsReference Information FiguresTables Page Notebook Features Product InformationFigure 1. Front View Product InformationFigure 2. Back View Figure 3. Bottom View 2.Power mode 3.Battery charge statusFigure 4. Main Status Lights 1.Hard disk drive activityFigure 5. Keyboard Status Lights 3.CD/DVD drive activity. The drive is activeOperating the Notebook Turning the Notebook On and OffPower mode On StandbyFigure 7. Pressing the Reset Switch Resetting the NotebookChanging the Boot Device Hardware Specifications Processor and Bus Architecture Graphics PowerDimensions Physical AttributesEnvironmental Limits Major ICs Input/Output Expandability Security FeaturesCommunications Keyboard and Pointing Devices Troubleshooting and Diagnostics Audio ProblemsIf no sound is audible If sound does not recordCD and DVD Problems If you can’t boot from a CD in the CD/DVD driveIf a CD or DVD plays erratically If a DVD movie stops playing in the middleDisplay Problems If a DVD movie doesn’t fill the screenIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blankIf one or more display pixels look bad Floppy Disk Drive Problems Hard Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseHeat Problems Infrared ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communicationLAN Problems If you can’t type the euro symbolIf a special feature on a USB mouse doesn’t work If the notebook stops responding after bootingMemory Problems Modem ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials incorrectly If the modem dials but doesn’t connectIf the modem will not connect at 56K speed If the modem will not connect at any speedOne-TouchButton Problems If the modem causes an ERROR messageIf the modem isn’t detected If the modem dials but you can’t hear itParallel and USB Problems If a USB mouse doesn’t work properlyIf a USB modem doesn’t work properly If the parallel port is not workingPC Card PCMCIA Problems Performance ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properlyPower and Battery Problems If the battery doesn’t chargeIf the notebook stops responding If the notebook keeps beepingIf the notebook doesn’t go on standby as expected Printing Problems Startup ProblemsSD Cards and MMC Cards If a printer doesn’t printStandby and Resume Problems Wireless ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communicationIf the wireless link icon in the taskbar is red If you can connect, but the network is slowUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Exit Menu Setting Components Menu SettingSecurity Menu Setting Page Reinstalling and Updating Software Recovering the Factory Software InstallationUpdating the Notebook BIOS Updating the Windows DriversRemoving and Replacing Parts Removing the Battery Table 1. Battery Replacement Part NumbersRemoval Procedure Figure 8. Removing the Battery Reassembly NotesRemoving the Optical Drive Module Figure 9. Releasing the Plug-inModuleFigure 10. Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersRemoving the Hard Disk Drive Reassembly Notes Figure 11. Removing the Hard Disk TrayTable 4. Mini-PCICard Replacement Part Numbers Removing the Mini-PCICardFigure 12. Removing the Mini-PCICard Table 5. Keyboard Cover Replacement Part Numbers Removing the Keyboard CoverFigure 14. Removing the Keyboard Cover Part NumberExchange Part Number Table 6. Keyboard Replacement Part NumbersRemoving the Keyboard Figure 16. Disconnecting the Keyboard Table 7. SDRAM Module Replacement Part Numbers Removing an SDRAM ModuleRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleRemoving the System SDRAM Module Figure 20. Removing the Speakers Table 8. Speaker Replacement Part NumbersRemoving the Speakers Table 9. Fan Replacement Part Numbers Removing the FanFigure 21. Removing the Fan Reassembly Notes Replacing Small Parts and Accessories Table 10. Replacing Small PartsReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAMOther Accessories Accessory New AccessoriesTested Cross-PlatformAccessories Hewlett-PackardDisplay Quality Statement Password Removal PolicyReference Information Imperfections Not Allowed Type of Imperfection Electrical ImperfectionsMechanical Imperfections