3D Connexion ZT1000, XZ200, XT1500 manual Reference Information, Password Removal Policy

Page 57
Reference Information

Reference Information

This section includes information on HP’s password removal policy, and on notebook display quality.

Password Removal Policy

If the user forgets the system password, the user calls HP Customer Care to determine the proper password removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure.

The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. The procedure may not be disclosed or distributed outside those locations.

Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s actual and current owner. This requires a sales receipt showing the notebook serial number and owner’s name, or a written statement from the owner attesting that he or she is the owner of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests may require a court order prior to our participation.)

Further, the entity removing the password must log the name, serial number, and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review.

The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook.

Hewlett-Packard Display Quality Statement

TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display.

HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

zt1100/xz200 and xt1500 Series

Reference Information

57

Troubleshooting and Self-Repair Guide

 

 

Page 56 Page 58
Image 57
Page 56 Page 58
Contents WVHULHV W VHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGHHewlett-PackardCompany HP Notebook Customer Care Edition History1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.ATechnology Codes Troubleshooting and Diagnostics ContentsReinstalling and Updating Software Removing and Replacing PartsFigures TablesReference Information Page Product Information Notebook FeaturesFigure 1. Front View Product InformationFigure 2. Back View Figure 3. Bottom View 3.Battery charge status 2.Power modeFigure 4. Main Status Lights 1.Hard disk drive activity3.CD/DVD drive activity. The drive is active Figure 5. Keyboard Status LightsTurning the Notebook On and Off Operating the NotebookPower mode On StandbyResetting the Notebook Changing the Boot DeviceFigure 7. Pressing the Reset Switch Processor and Bus Architecture Graphics Power Hardware SpecificationsDimensions Physical AttributesInput/Output Expandability Security Features Communications Keyboard and Pointing DevicesEnvironmental Limits Major ICs Audio Problems Troubleshooting and DiagnosticsIf no sound is audible If sound does not recordIf you can’t boot from a CD in the CD/DVD drive CD and DVD ProblemsIf a CD or DVD plays erratically If a DVD movie stops playing in the middleIf a DVD movie doesn’t fill the screen Display ProblemsIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blankIf one or more display pixels look bad Hard Disk Drive Problems Floppy Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseInfrared Problems Heat ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communicationIf you can’t type the euro symbol LAN ProblemsIf a special feature on a USB mouse doesn’t work If the notebook stops responding after bootingModem Problems Memory ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials but doesn’t connect If the modem dials incorrectlyIf the modem will not connect at 56K speed If the modem will not connect at any speedIf the modem causes an ERROR message One-TouchButton ProblemsIf the modem isn’t detected If the modem dials but you can’t hear itIf a USB mouse doesn’t work properly Parallel and USB ProblemsIf a USB modem doesn’t work properly If the parallel port is not workingPerformance Problems PC Card PCMCIA ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properlyIf the battery doesn’t charge Power and Battery ProblemsIf the notebook stops responding If the notebook keeps beepingIf the notebook doesn’t go on standby as expected Startup Problems Printing ProblemsSD Cards and MMC Cards If a printer doesn’t printWireless Problems Standby and Resume ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communicationIf you can connect, but the network is slow If the wireless link icon in the taskbar is redUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Components Menu Setting Security Menu SettingExit Menu Setting Page Recovering the Factory Software Installation Reinstalling and Updating SoftwareUpdating the Windows Drivers Updating the Notebook BIOSRemoving and Replacing Parts Table 1. Battery Replacement Part Numbers Removing the BatteryRemoval Procedure Figure 8. Removing the Battery Reassembly NotesFigure 9. Releasing the Plug-inModule Removing the Optical Drive ModuleTable 3. Hard Disk Drive Replacement Part Numbers Removing the Hard Disk DriveFigure 10. Removing the Hard Disk Drive Figure 11. Removing the Hard Disk Tray Reassembly NotesRemoving the Mini-PCICard Table 4. Mini-PCICard Replacement Part NumbersFigure 12. Removing the Mini-PCICard Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part NumbersFigure 14. Removing the Keyboard Cover Table 6. Keyboard Replacement Part Numbers Removing the KeyboardPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Removing an SDRAM Module Table 7. SDRAM Module Replacement Part NumbersRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleFigure 18. Installing an Expansion SDRAM Module Removing the System SDRAM ModuleFigure 19. Removing the System SDRAM Module Table 8. Speaker Replacement Part Numbers Removing the SpeakersFigure 20. Removing the Speakers Removing the Fan Table 9. Fan Replacement Part NumbersFigure 21. Removing the Fan Reassembly Notes Table 10. Replacing Small Parts Replacing Small Parts and AccessoriesReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAMAccessory New Accessories Tested Cross-PlatformAccessoriesOther Accessories Password Removal Policy Reference InformationHewlett-PackardDisplay Quality Statement Type of Imperfection Electrical Imperfections Mechanical ImperfectionsImperfections Not Allowed
Top Page Image Contents