3D Connexion XZ200, ZT1000, XT1500 manual One-TouchButton Problems, If the modem isn’t detected

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If the modem isn’t detected

•Check the modem setup. In Control Panel, open Phone and Modem Options.

•Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.

•If you’re running fax software using fax Class 2, try using Class 1.

If the modem dials but you can’t hear it

•If available, make sure the mute indicator is turned off. If it’s on, press the mute button.

•Check the speaker volume setting and mute setting.

•In Control Panel, open Phone and Modem Options. Select the modem and click Properties, then check the volume setting on the Modem tab.

If the modem connects, but transferred data is bad

•In Control Panel, open Phone and Modem Options. Make sure the hardware settings match on sending and receiving modems.

If the modem causes an ERROR message

•A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands.

If the modem doesn’t fax

•If you’re using fax Class 2 in the fax software, try using Class 1.

•Close any other communications programs.

•If you’re faxing by printing from an application, make sure you’ve selected the fax printer.

•Try turning off power management features temporarily.

If the modem clicks repeatedly but doesn’t connect

•Make sure you’re using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line.

•Check all cables and connections.

One-Touch Button Problems

If One-Touch buttons are not working properly

•Make sure the items associated with the buttons are the ones you want.

If the onscreen display does not appear when pressing a One-Touch button

•Make sure the Onscreen Display is enabled.

zt1100/xz200 and xt1500 Series	Troubleshooting and Diagnostics	25
Troubleshooting and Self-Repair Guide

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Contents WVHULHV W VHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGHHewlett-PackardCompany HP Notebook Customer Care Edition History1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.ATechnology Codes Troubleshooting and Diagnostics ContentsReinstalling and Updating Software Removing and Replacing PartsTables FiguresReference Information Page Product Information Notebook FeaturesFigure 1. Front View Product InformationFigure 2. Back View Figure 3. Bottom View 3.Battery charge status 2.Power modeFigure 4. Main Status Lights 1.Hard disk drive activity3.CD/DVD drive activity. The drive is active Figure 5. Keyboard Status LightsTurning the Notebook On and Off Operating the NotebookPower mode On StandbyChanging the Boot Device Resetting the NotebookFigure 7. Pressing the Reset Switch Processor and Bus Architecture Graphics Power Hardware SpecificationsDimensions Physical AttributesCommunications Keyboard and Pointing Devices Input/Output Expandability Security FeaturesEnvironmental Limits Major ICs Audio Problems Troubleshooting and DiagnosticsIf no sound is audible If sound does not recordIf you can’t boot from a CD in the CD/DVD drive CD and DVD ProblemsIf a CD or DVD plays erratically If a DVD movie stops playing in the middleIf a DVD movie doesn’t fill the screen Display ProblemsIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blankIf one or more display pixels look bad Hard Disk Drive Problems Floppy Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noiseInfrared Problems Heat ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communicationIf you can’t type the euro symbol LAN ProblemsIf a special feature on a USB mouse doesn’t work If the notebook stops responding after bootingModem Problems Memory ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf the modem dials but doesn’t connect If the modem dials incorrectlyIf the modem will not connect at 56K speed If the modem will not connect at any speedIf the modem causes an ERROR message One-TouchButton ProblemsIf the modem isn’t detected If the modem dials but you can’t hear itIf a USB mouse doesn’t work properly Parallel and USB ProblemsIf a USB modem doesn’t work properly If the parallel port is not workingPerformance Problems PC Card PCMCIA ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properlyIf the battery doesn’t charge Power and Battery ProblemsIf the notebook stops responding If the notebook keeps beepingIf the notebook doesn’t go on standby as expected Startup Problems Printing ProblemsSD Cards and MMC Cards If a printer doesn’t printWireless Problems Standby and Resume ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communicationIf you can connect, but the network is slow If the wireless link icon in the taskbar is redUsing the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Security Menu Setting Components Menu SettingExit Menu Setting Page Recovering the Factory Software Installation Reinstalling and Updating SoftwareUpdating the Windows Drivers Updating the Notebook BIOSRemoving and Replacing Parts Table 1. Battery Replacement Part Numbers Removing the BatteryRemoval Procedure Figure 8. Removing the Battery Reassembly NotesFigure 9. Releasing the Plug-inModule Removing the Optical Drive ModuleRemoving the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersFigure 10. Removing the Hard Disk Drive Figure 11. Removing the Hard Disk Tray Reassembly NotesRemoving the Mini-PCICard Table 4. Mini-PCICard Replacement Part NumbersFigure 12. Removing the Mini-PCICard Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part NumbersFigure 14. Removing the Keyboard Cover Removing the Keyboard Table 6. Keyboard Replacement Part NumbersPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Removing an SDRAM Module Table 7. SDRAM Module Replacement Part NumbersRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM ModuleRemoving the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Removing the Speakers Table 8. Speaker Replacement Part NumbersFigure 20. Removing the Speakers Removing the Fan Table 9. Fan Replacement Part NumbersFigure 21. Removing the Fan Reassembly Notes Table 10. Replacing Small Parts Replacing Small Parts and AccessoriesReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAMTested Cross-PlatformAccessories Accessory New AccessoriesOther Accessories Reference Information Password Removal PolicyHewlett-PackardDisplay Quality Statement Mechanical Imperfections Type of Imperfection Electrical ImperfectionsImperfections Not Allowed