Lenovo Z61m, Z61t, Z61e warranty Solving computer problems

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Chapter 3. Solving computer problems

Frequently asked questions	.	10	Pointing device problems . . . .	.	.	19
Diagnosing problems	.	11	Standby or hibernation problems . .	.	. 20
Diagnosing HDD from BIOS Setup Utility		12	Computer screen problems . . . .	.	. 21
Diagnosing problems using PC-Doctor			Battery problems	.	. 22
from the service partition	.	12	A Hard disk drive problem . . . .	.	.	23
Troubleshooting	.	12	Fingerprint authentication problems .	.	.	23
Error messages	.	12	A startup problem	.	.	23
Errors without messages	.	17	Other problems	.	.	23
A password problem	.	18	Starting BIOS Setup Utility	.	.	24
Keyboard problems	.	19

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible.

© Copyright Lenovo 2006

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first This guide and other publications Finding informationFinding information with the ThinkVantage button Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properly Take care in setting passwordsHandle storage media and drives properly Other important tipsCleaning the cover of your computer Care for the fingerprint reader Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems How can I prevent problems with my ThinkPad computer? Frequently asked questionsDiagnosing problems Error messages Diagnosing HDD from Bios Setup UtilityTroubleshooting Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Pointing device problems Keyboard problemsStandby or hibernation problems Click Advanced Computer screen problemsBattery problems Fingerprint authentication problems Hard disk drive problemStartup problem Other problemsStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Restoring factory contents Recovery optionsUsing Rescue and Recovery Installing a new operating system Recovering dataUpgrading and replacing devices Replacing the batteryHandling a hard disk drive Upgrading the hard disk driveThinkPad Z61m, Z61p or Z61e ThinkPad Z61tUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help on the Web Calling the Customer Support Center Getting help and serviceGetting help and service Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service On-site Service Customer Replaceable Unit ″CRU″ ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceWorldwide telephone list CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Tier 2 CRUs Appendix B. Customer Replaceable Units CRUsThinkPad Z61 Service and Troubleshooting Guide Features Appendix C. Features and SpecificationsSpecifications Battery pack Power source ac adapterBattery life Heat outputSpecifications Appendix D. Notices Federal Communications Commission FCC Statement Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada Important information for the European Directive 2002/96/EC IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Asia Pacific Countries TrademarksThinkPad Z61 Service and Troubleshooting Guide Index BiosThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750