Lenovo Z61m, Z61t, Z61e warranty Password problem

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Solving computer problems

Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.

Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.

Problem: When I turn on the machine, only a white pointer appears on a blank screen.

Solution: Reinstall your operating system (see Chapter 4, Recovery options), and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation.

A password problem

Problem: I forgot my password.

Solution: If you have registered your computer for Password Reset Service, and you forgot your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt.

vIf you cannot reset your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

vIf you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forgot your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

18ThinkPad® Z61 Service and Troubleshooting Guide

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first Finding information This guide and other publicationsFinding information with the ThinkVantage button Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Handle storage media and drives properly Take care in setting passwordsCarry your computer properly Other important tipsCleaning the cover of your computer Care for the fingerprint reader Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Frequently asked questions How can I prevent problems with my ThinkPad computer?Diagnosing problems Error messages Diagnosing HDD from Bios Setup UtilityTroubleshooting Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Keyboard problems Pointing device problemsStandby or hibernation problems Computer screen problems Click AdvancedBattery problems Startup problem Hard disk drive problemFingerprint authentication problems Other problemsStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Restoring factory contents Recovery optionsUsing Rescue and Recovery Recovering data Installing a new operating systemReplacing the battery Upgrading and replacing devicesUpgrading the hard disk drive Handling a hard disk driveThinkPad Z61t ThinkPad Z61m, Z61p or Z61eUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help on the Web Calling the Customer Support Center Getting help and serviceGetting help and service Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service Courier or Depot Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Tier 2 CRUsThinkPad Z61 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesSpecifications Battery life Power source ac adapterBattery pack Heat outputSpecifications Appendix D. Notices Federal Communications Commission FCC Statement Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada Important information for the European Directive 2002/96/EC IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Trademarks Asia Pacific CountriesThinkPad Z61 Service and Troubleshooting Guide Bios IndexThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750