Lenovo Z61t, Z61e, Z61m Worldwide telephone list, CRU and Customer Carry-In or Mail-In Service

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This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7.CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair.

*This type of service is called ThinkPad EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone.

Country or Region	Telephone Number

Africa	Africa: +44 (0)1475-555-055
	South Africa: +27-11-3028888 and 0800110756
	Central Africa: Contact the nearest Lenovo Business Partner

Argentina	0800-288-5366 (Spanish)

Australia	131-426 (English)

Austria	Up and running support: 01-24592-5901
	Warranty service and support: 01-211-454-610
	(German)

Belgium	Up and running support: 02-210-9820 (Dutch)
	Up and running support: 02-210-9800 (French)
	Warranty service and support: 02-225-3611 (Dutch, French)

Bolivia	0800-0189 (Spanish)

Brazil	Sao Paulo region: (11) 3889-8986
	Outside Sao Paulo region: 0800-701-4815
	(Brazilian Portuguese)

Canada	1-800-565-3344
	(English, French)
	In Toronto only call 416-383-3344

Chile	Toll Free: 1230-020-1130 (Spanish)

China	800-810-1818 ext 5070
	8610 84981188 ext 5070
	(Mandarin)

46ThinkPad® Z61 Service and Troubleshooting Guide

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first Finding information This guide and other publicationsFinding information with the ThinkVantage button Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Handle storage media and drives properly Take care in setting passwordsCarry your computer properly Other important tipsCleaning the cover of your computer Cleaning your computer keyboard Cleaning your computer displayCare for the fingerprint reader Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Frequently asked questions How can I prevent problems with my ThinkPad computer?Diagnosing problems Diagnosing HDD from Bios Setup Utility TroubleshootingError messages Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Keyboard problems Pointing device problemsStandby or hibernation problems Computer screen problems Click AdvancedBattery problems Startup problem Hard disk drive problemFingerprint authentication problems Other problemsStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Recovery options Using Rescue and RecoveryRestoring factory contents Recovering data Installing a new operating systemReplacing the battery Upgrading and replacing devicesUpgrading the hard disk drive Handling a hard disk driveThinkPad Z61t ThinkPad Z61m, Z61p or Z61eUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Appendix A. Warranty information Warranty InformationWarranty Period Types of Warranty Service Courier or Depot Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Tier 2 CRUsThinkPad Z61 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesSpecifications Battery life Power source ac adapterBattery pack Heat outputSpecifications Appendix D. Notices Television output notice Electronic emissions noticesFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer U. S. Or Canada Latin American CountriesEuropean Countries Trademarks Asia Pacific CountriesThinkPad Z61 Service and Troubleshooting Guide Bios IndexThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750