Lenovo Z61m, Z61t, Z61e Diagnosing HDD from Bios Setup Utility, Troubleshooting, Error messages

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Solving computer problems

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Diagnosing HDD from BIOS Setup Utility

You can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from the BIOS Setup Utility, do as follows:

1.Remove any diskette from the diskette drive, and then turn off the computer.

2.Turn on the computer.

3.While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press F1 to enter the BIOS Setup Utility.

4.Using cursor keys, select HDD diagnostic program. Press Enter.

5.Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive.

6.Press Enter to start the diagnostic program.

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system. Do as follows:

1.Remove any diskette from the diskette drive, and then turn off the computer.

2.Turn on the computer.

3.While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press the ThinkVantage button to enter the Rescue and Recovery workspace.

4.Select Diagnose hardware. The computer restarts and PC-Doctor starts up.

For more information about PC-Doctor, press F1 to go to the Help or online manual.

Troubleshooting

If you do not find your problem here, refer to Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1.In the charts, x can be any character.

2.The version of PC-Doctor referred to here is PC-Doctor for Windows.

12ThinkPad® Z61 Service and Troubleshooting Guide

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first Finding information This guide and other publicationsFinding information with the ThinkVantage button Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Take care in setting passwords Carry your computer properlyHandle storage media and drives properly Other important tipsCleaning the cover of your computer Care for the fingerprint reader Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Frequently asked questions How can I prevent problems with my ThinkPad computer?Diagnosing problems Error messages Diagnosing HDD from Bios Setup UtilityTroubleshooting Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Keyboard problems Pointing device problemsStandby or hibernation problems Computer screen problems Click AdvancedBattery problems Hard disk drive problem Fingerprint authentication problemsStartup problem Other problemsStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Restoring factory contents Recovery optionsUsing Rescue and Recovery Recovering data Installing a new operating systemReplacing the battery Upgrading and replacing devicesUpgrading the hard disk drive Handling a hard disk driveThinkPad Z61t ThinkPad Z61m, Z61p or Z61eUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help on the Web Calling the Customer Support Center Getting help and serviceGetting help and service Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service Customer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Tier 2 CRUsThinkPad Z61 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesSpecifications Power source ac adapter Battery packBattery life Heat outputSpecifications Appendix D. Notices Federal Communications Commission FCC Statement Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada Important information for the European Directive 2002/96/EC IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Trademarks Asia Pacific CountriesThinkPad Z61 Service and Troubleshooting Guide Bios IndexThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750