Lenovo Z61m, Z61t, Z61e warranty Select Security-Predesktop Area-Access Predesktop Area

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Solving computer problems

Message: 0280: Previous boot incomplete

Solution: Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

Message: 1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card.

Solution: The miniPCI network card is not supported on this computer. Remove it.

Message: 1803: Unauthorized daughter card is plugged in-Power off and remove the daughter card.

Solution: The daughter card is not supported on this computer. Remove it.

Message: 1810: Hard disk partition layout error

Solution: A problem in recognizing the layout of the partition on the hard disk has halted computer startup. Either the Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following:

vIf the Predesktop Area has been deleted

1.Press F1 to open the BIOS Setup Utility.

2.Select Security->Predesktop Area->Access Predesktop Area.

3.Set this item to Disabled.

4.Save and exit.

vIf the above fails

1.Press Enter.

2.Double-click RECOVER TO FACTORY CONTENTS and follow on-screen instructions.

Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo.

Press F1 to open BIOS Setup, or Enter to start the Predesktop Area.

If the computer still does not start, call the Customer Support Center. Telephone numbers are listed in “Worldwide telephone list” on page 46.

Message: 2010: Warning: Your internal hard disk drive (HDD) may not function correctly on this system. Ensure that your HDD is supported on this system and that the latest HDD firmware is installed.

Solution: If in the primary drive bay you are using a non-IBM or non-Lenovo hard disk drive (HDD) or an old generation IBM HDD that is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with old firmware, you need to update its firmware to the latest version, available at www.lenovo.com/think/support

Chapter 3. Solving computer problems 15

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first This guide and other publications Finding informationFinding information with the ThinkVantage button Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Other important tips Take care in setting passwordsCarry your computer properly Handle storage media and drives properlyCleaning the cover of your computer Care for the fingerprint reader Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems How can I prevent problems with my ThinkPad computer? Frequently asked questionsDiagnosing problems Error messages Diagnosing HDD from Bios Setup UtilityTroubleshooting Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Pointing device problems Keyboard problemsStandby or hibernation problems Click Advanced Computer screen problemsBattery problems Other problems Hard disk drive problemFingerprint authentication problems Startup problemStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Restoring factory contents Recovery optionsUsing Rescue and Recovery Installing a new operating system Recovering dataUpgrading and replacing devices Replacing the batteryHandling a hard disk drive Upgrading the hard disk driveThinkPad Z61m, Z61p or Z61e ThinkPad Z61tUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help on the Web Calling the Customer Support Center Getting help and serviceGetting help and service Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service Customer Carry-In or Mail-In Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceWorldwide telephone list CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Tier 2 CRUs Appendix B. Customer Replaceable Units CRUsThinkPad Z61 Service and Troubleshooting Guide Features Appendix C. Features and SpecificationsSpecifications Heat output Power source ac adapterBattery pack Battery lifeSpecifications Appendix D. Notices Federal Communications Commission FCC Statement Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada Important information for the European Directive 2002/96/EC IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Asia Pacific Countries TrademarksThinkPad Z61 Service and Troubleshooting Guide Index BiosThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750