Lenovo Z61e, Z61t Hard disk drive problem, Fingerprint authentication problems, Startup problem

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Solving computer problems

A Hard disk drive problem

Problem: The hard disk drive does not work.

Solution: In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the ″Boot priority order.″ If it is in the device list of ″Excluded from boot order″, the hard disk drive is disabled. Move it into the ″Boot priority order.″

Fingerprint authentication problems

Problem: You cannot register or authenticate your finger because it is wrinkled, rough, dry, injured, stained, oily, wet, or different one from what you have registered.

Solution: To improve the situation, try the following:

vClean or wipe your hands to remove any excess dirt or moisture from the fingers.

vEnroll and use a different finger for authentication.

vIf your hands are too dry, apply lotion to them.

A startup problem

Problem: The Microsoft® Windows® operating system will not start.

Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see chapter 4.

Other problems

Problem:

Solution:

Your computer does not respond.

vTo turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery.

vYour computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network.

vIRQs for the PCI might be all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program.

Problem: The computer does not start from a device you want.

Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.

Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the ″Boot priority order″ list. If it is included in the ″Excluded from boot order″ list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the ″Boot priority order″ list.

Chapter 3. Solving computer problems 23

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first This guide and other publications Finding informationFinding information with the ThinkVantage button Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Other important tips Take care in setting passwordsCarry your computer properly Handle storage media and drives properlyCleaning the cover of your computer Cleaning your computer display Cleaning your computer keyboardCare for the fingerprint reader Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems How can I prevent problems with my ThinkPad computer? Frequently asked questionsDiagnosing problems Troubleshooting Diagnosing HDD from Bios Setup UtilityError messages Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Pointing device problems Keyboard problemsStandby or hibernation problems Click Advanced Computer screen problemsBattery problems Other problems Hard disk drive problemFingerprint authentication problems Startup problemStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Using Rescue and Recovery Recovery optionsRestoring factory contents Installing a new operating system Recovering dataUpgrading and replacing devices Replacing the batteryHandling a hard disk drive Upgrading the hard disk driveThinkPad Z61m, Z61p or Z61e ThinkPad Z61tUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Information Appendix A. Warranty informationWarranty Period Types of Warranty Service Customer Carry-In or Mail-In Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceWorldwide telephone list CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Tier 2 CRUs Appendix B. Customer Replaceable Units CRUsThinkPad Z61 Service and Troubleshooting Guide Features Appendix C. Features and SpecificationsSpecifications Heat output Power source ac adapterBattery pack Battery lifeSpecifications Appendix D. Notices Electronic emissions notices Television output noticeFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer Latin American Countries U. S. Or CanadaEuropean Countries Asia Pacific Countries TrademarksThinkPad Z61 Service and Troubleshooting Guide Index BiosThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750