Lenovo Z61t, Z61e, Z61m warranty Solving computer problems

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Solving computer problems

Message: 2100: Initialization error on HDD0 (Main hard disk drive), 2102: Initialization error on HDD1 (Ultrabay hard disk drive), 2110: Read error on HDD0 (Main hard disk drive), 2112: Read error on HDD1 (Ultrabay hard disk drive)

Solution: The hard disk is not working. Have the hard disk serviced.

Message: The power-on password prompt

Solution: A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

Message: The hard disk password prompt

Solution: A hard disk password is set. Type the password and press Enter to use the computer. If you still see the same error message, have the computer serviced.

Message: Hibernation error

Solution: The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

vRestore the system configuration to what it was before your computer entered hibernation mode.

vIf the memory size has been changed, re-create the hibernation file.

Message: Operating system not found.

Solution: Verify the following:

vThe hard disk drive is correctly installed.

vA startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence, using the BIOS Setup Utility.

Message: EMM386 Not Installed — Unable to Set Page Frame Base Address.

Solution: Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM

to

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

Message: CardBus Configuration Error —Device Disabled

Solution: Go to the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Message: Authentication of system services failed. Press <Esc> to resume.

Solution: The Predesktop Area in the HDD is broken. If you need to use the Predesktop Area, get a Recovery CD, then recover the Predesktop Area using it.

16ThinkPad® Z61 Service and Troubleshooting Guide

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first Finding information This guide and other publicationsFinding information with the ThinkVantage button Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Take care in setting passwords Carry your computer properlyHandle storage media and drives properly Other important tipsCleaning the cover of your computer Cleaning your computer keyboard Cleaning your computer displayCare for the fingerprint reader Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Frequently asked questions How can I prevent problems with my ThinkPad computer?Diagnosing problems Diagnosing HDD from Bios Setup Utility TroubleshootingError messages Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Keyboard problems Pointing device problemsStandby or hibernation problems Computer screen problems Click AdvancedBattery problems Hard disk drive problem Fingerprint authentication problemsStartup problem Other problemsStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Recovery options Using Rescue and RecoveryRestoring factory contents Recovering data Installing a new operating systemReplacing the battery Upgrading and replacing devicesUpgrading the hard disk drive Handling a hard disk driveThinkPad Z61t ThinkPad Z61m, Z61p or Z61eUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Appendix A. Warranty information Warranty InformationWarranty Period Types of Warranty Service Customer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Tier 2 CRUsThinkPad Z61 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesSpecifications Power source ac adapter Battery packBattery life Heat outputSpecifications Appendix D. Notices Television output notice Electronic emissions noticesFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer U. S. Or Canada Latin American CountriesEuropean Countries Trademarks Asia Pacific CountriesThinkPad Z61 Service and Troubleshooting Guide Bios IndexThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750