Lenovo Z61m, Z61t, Z61e warranty Country or Region Telephone Number

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Country or Region	Telephone Number

Indonesia	800-140-3555 (English)
	62-21-251-2955 (Bahasa, Indonesian)

Ireland	Up and running support: 01-815-9202
	Warranty service and support: 01-881-1444
	(English)

Israel	Givat Shmuel Service Center: +972-3-531-3900
	Haifa Service Center: +972-4-849-4608
	(Hebrew, English)

Italy	Up and running support: 02-7031-6101
	Warranty service and support: +39-800-820094
	(Italian)

Japan	ThinkPad Products Toll Free: 0120-20-5550
	International: +81-46-266-4716
	Both of the above numbers will be answered with a Japanese language voice
	prompt. For telephone support in English, please wait for the Japanese voice
	prompt to end, and an operator will answer. Please say ″English support
	please,″ and your call will be transferred to an English speaking operator.

Korea	1588-5801 (Korean)

Latvia	+386-61-1796-699

Lithuania	+386-61-1796-699

Luxembourg	+352-298-977-5063 (French)

Malaysia	1800-88-8558 (English, Bahasa, Melayu)

Malta	+356-23-4175

Mexico	01-800-123-1632 (Spanish)

Middle East	+44 (0)1475-555-055

Netherlands	+31-20-514-5770 (Dutch)

New Zealand	0800-733-222 (English)

Nicaragua	001-800-220-1830 (Spanish)

Norway	Up and running support: 6681-1100
	Warranty service and support: 8152-1550
	(Norwegian)

Panama	001-866-434-2080 (Toll Free)
	(Spanish)

Peru	0-800-00-966 (Spanish)

Philippines	1800-1888-1426 (English)
	63-2-995-8420 (Filipino)

Poland	+48-22-878-6999

Portugal	+351-21-892-7147 (Portuguese)

48ThinkPad® Z61 Service and Troubleshooting Guide

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first Finding information This guide and other publicationsFinding information with the ThinkVantage button Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Take care in setting passwords Carry your computer properlyHandle storage media and drives properly Other important tipsCleaning the cover of your computer Care for the fingerprint reader Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Frequently asked questions How can I prevent problems with my ThinkPad computer?Diagnosing problems Error messages Diagnosing HDD from Bios Setup UtilityTroubleshooting Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Keyboard problems Pointing device problemsStandby or hibernation problems Computer screen problems Click AdvancedBattery problems Hard disk drive problem Fingerprint authentication problemsStartup problem Other problemsStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Restoring factory contents Recovery optionsUsing Rescue and Recovery Recovering data Installing a new operating systemReplacing the battery Upgrading and replacing devicesUpgrading the hard disk drive Handling a hard disk driveThinkPad Z61t ThinkPad Z61m, Z61p or Z61eUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help on the Web Calling the Customer Support Center Getting help and serviceGetting help and service Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service Customer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceCRU and Customer Carry-In or Mail-In Service Worldwide telephone listCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Tier 2 CRUsThinkPad Z61 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesSpecifications Power source ac adapter Battery packBattery life Heat outputSpecifications Appendix D. Notices Federal Communications Commission FCC Statement Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada Important information for the European Directive 2002/96/EC IBM Lotus Software Offer European Countries U. S. Or CanadaLatin American Countries Trademarks Asia Pacific CountriesThinkPad Z61 Service and Troubleshooting Guide Bios IndexThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750