Lenovo Z61e, Z61t, Z61m warranty Diagnosing problems

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Solving computer problems

My computer is not operating properly.

Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from accessing the online help system.

Where are the recovery CDs?

No recovery CD or a Windows CD is provided with your computer originally. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide.

How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 39 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 46.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 43.

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the pointer to All Programs (Programs in Windows 2000) and then to PC-Doctor for Windows.

3.Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention

Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

Chapter 3. Solving computer problems 11

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Contents ThinkPad Z61 Service and Troubleshooting Guide Page ThinkPad Z61 Service and Troubleshooting Guide Page Contents Iv ThinkPad Z61 Service and Troubleshooting Guide Read first Read first This guide and other publications Finding informationFinding information with the ThinkVantage button Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Other important tips Take care in setting passwordsCarry your computer properly Handle storage media and drives properlyCleaning the cover of your computer Cleaning your computer display Cleaning your computer keyboardCare for the fingerprint reader Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems How can I prevent problems with my ThinkPad computer? Frequently asked questionsDiagnosing problems Troubleshooting Diagnosing HDD from Bios Setup UtilityError messages Solving computer problems Solving computer problems Select Security-Predesktop Area-Access Predesktop Area Solving computer problems Errors without messages Password problem Pointing device problems Keyboard problemsStandby or hibernation problems Click Advanced Computer screen problemsBattery problems Other problems Hard disk drive problemFingerprint authentication problems Startup problemStarting Bios Setup Utility Starting Bios Setup Utility Starting Bios Setup Utility Using Rescue and Recovery Recovery optionsRestoring factory contents Installing a new operating system Recovering dataUpgrading and replacing devices Replacing the batteryHandling a hard disk drive Upgrading the hard disk driveThinkPad Z61m, Z61p or Z61e ThinkPad Z61tUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service Getting help around the world ThinkPad Z61 Service and Troubleshooting Guide Warranty Information Appendix A. Warranty informationWarranty Period Types of Warranty Service Customer Carry-In or Mail-In Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceWorldwide telephone list CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad Z61 Service and Troubleshooting Guide Tier 2 CRUs Appendix B. Customer Replaceable Units CRUsThinkPad Z61 Service and Troubleshooting Guide Features Appendix C. Features and SpecificationsSpecifications Heat output Power source ac adapterBattery pack Battery lifeSpecifications Appendix D. Notices Electronic emissions notices Television output noticeFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer Latin American Countries U. S. Or CanadaEuropean Countries Asia Pacific Countries TrademarksThinkPad Z61 Service and Troubleshooting Guide Index BiosThinkPad Z61 Service and Troubleshooting Guide Page Part Number 42T7750