Contacting Service and Support
Telephone and
Only a trained scanner operator should place a call to the Kodak Service Center and have the following information ready:
•The
•A brief description of the question or problem including error code numbers as displayed in the summary log file. See Chapter 6, Troubleshooting, for details.
•A contact name and phone number where the contact/customer can be reached.
Phone numbers:
•United States and Canada:
Kodak Field Service:
Kodak Professional Services:
•Other locations: the Kodak Field Engineer who installs your scanner will provide you with the contact numbers and procedure for contacting your local support center.
When a call is placed for Field Service, the contact name and phone number will be taken and a Kodak Field Engineer will return the call.
You may also use this procedure to schedule the Preventative Maintenance visits you are entitled to if you have purchased a Service Contract.
Call the Professional Services number to request additional training for scanner operators by a Kodak Certified Technical Trainer (CTT).
•Request any of the following Professional Services:
-Additional Preventative Maintenance visits at high usage times anytime you want to ensure your scanner is running at optimum performance.
-Scanner Relocation Services are available if you are moving down the hall, to another building or across the country. Damage incurred during transport is not covered under your warranty or Service Agreement. Kodak will help with your move by packing the scanner in packaging material that is specifically designed for the i1800 Series Scanners. Kodak will also unpack and test your equipment at the final destination.
-Kodak Capture Software Application Development. If you have selected Kodak software to drive your scanner, Kodak can send a trained and experienced technician to assist you in developing your applications.
-Customized consulting services.