Print troubleshooting, Poor quality at the edges, 102

Paper or specialty media misfeeds

These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following:

CHECK PAPER CONDITION

Use only new, unwrinkled paper.

CHECK PAPER LOADING

•Load a smaller amount of paper into the printer.

•Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

•Check the loading instructions for your paper or specialty media.

REMOVE EACH PAGE AS IT IS PRINTED

ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER

Print troubleshooting

•“Poor quality at the edges of the page” on page 102

•“Streaks or lines on printed image” on page 103

•“Print speed is slow” on page 104

•“Computer slows down when printing” on page 104

Poor quality at the edges of the page

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK MINIMUM PRINT SETTINGS

Unless you are using the borderless feature, use these minimum print margin settings:

•Left and right margins:

–6.35 mm (0.25 in.) for letter-size paper

–3.37 mm (0.133 in.) for all paper sizes except letter

•Top margin: 1.7 mm (0.067 in.)

•Bottom margin: 12.7 mm (0.5 in.)

SELECT THE BORDERLESS PRINT FEATURE

For Windows users

1With a document or photo open, click File > Print.

2Click Properties, Preferences, Options, or Setup.

Troubleshooting

102 3EN, S500 SERIES, 31N, 30P, 30E specifications

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