Lexmark 31N, S500 SERIES, 3EN Printer is printing blank pages, Printer is busy or does not respond

Page 98

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 12 for more information.

If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again.

2Load plain paper.

3From the printer control panel, press .

4Press the arrow buttons to scroll to Maintenance, and then press .

5Press the arrow buttons to scroll to Deep Clean Printhead, and then press . A cleaning page prints.

6Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE

If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the printer.

If the printer will not come out of Power Saver mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

Troubleshooting

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Contents Intuition S500 Series Users Guide NovemberContents Scanning PrintingCopying NetworkingIndex TroubleshootingMaintaining the printer Safety informatio n Minimizing your printers environmental impact About your p rinterThank you for choosing this printer Conserving energyRecycling Finding information about the printerConserving ink PublicationsHttp//support.lexmark.com Understanding the parts of the printer UseAbout your printer Ordering ink cartridges Using genuine Lexmark ink cartridgesOrdering and replacing s upplies Replacing ink cartridges Ordering paper and other supplies Paper Paper sizeRecycling Lexmark products Using the printer contro l panel buttons and me nus Using the printer control panelChanging temporary settings into new default settings Sided/Eco-ModeTo disable the settings timeout feature Changing the Power Saver timeoutTo change the temporary settings into new default settings Saving paper and energy with Eco-Mode Resetting to factory settingsUsing the printer control panel menus Software installed during printer installation Using the printer softwar eUsing the Windows printer software Minimum system requirementsPrinter software Using the Macintosh printer software Mac OS X version 10.5 or earlier Web LinksMac OS X version Updating the printer software Finding and installing optional softwareChecking for software updates For Windows usersUninstalling the printer software Reinstalling the printer softwareEnabling automatic software updates Windows only For Windows usersFor Macintosh users Installing the printer softwareUsing the Internet Loading pap er and origina l documents Loading paperPaper and specialty media guidelines Make sure thatEnvelopes Saving paper default settings Loading original documents on the scanner glass Printing basic documents Printin gTips for printing Printing a documentCollating printed copies Printing pages in reverse orderPrinting multiple pages on one sheet If the printer is using a USB connection Printing labels Printing specialty documentsPrinting envelopes Printing on custom-size paper Tips on loading label sheetsUsing a memory card or flash drive with the printer Working with photosPrinting photos using the printer control panel Supported memory cards and file typesEditing photos using the printer control panel You canFor Macintosh users Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using DpofSetting the Bluetooth security level Bluetooth Dongle Connected appears on the displayPrinting from a Bluetooth-enabled device Printing on both sides of the paper duplexing Printing on both sides of the paper duplexing automaticallySetting the duplex printing dry time Macintosh only Printing on both sides of the paper duplexing manually Setting your printer as the default printer Managing print jobsFor Windows users Changing the printing modeChanging the printing mode for a single print job For Macintosh usersPausing print jobs Resuming print jobsCanceling print jobs Making copies CopyingTips for copying Enlarging or reducing images Copying photosCopying a two-sided document Making a copy lighter or darker Adjusting copy qualityCollating copies using the printer control panel Repeating an image on one Copying multiple pages on one sheetMaking a duplex copy manually Making a duplex copyMaking a duplex copy automatically Canceling copy jobs Scanning to a local or network computer Scan nin gTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Double-clickScan Center or All-In-One Center Scanning documents into an editing application Scanning directly to e-mail using the printer software How can I improve the quality of a scan? Scanning FAQWhy am I being asked for a PIN? How do I scan in black and white?Updating the application list Canceling scan jobsWhat is an application list, and how do I update it? Netwo rking Installing the printer on a wireless networkWireless network compatibility Supported network security optionsPrinting a network setup Installing the printer on a wireless network Installing the printer on other computersAdding the printer to your wireless network Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Before you beginChanging wireless settings after installation Assigning a static IP addressWindows Vista or later Advanced wireless setupCreating an ad hoc wireless network Page Mac OS X version 10.4 or earlier WindowsMac OS X version 10.5 or later Adding a printer to an existing ad hoc wireless network Switching between USB and wireless connections Windows onlySwitching to a wireless connection Using the printer wirelesslyUsing the printer locally USB Switching to a local USB connectionDouble-clickPrinter Setup Utility or Print Center Sharing a printer in a Windows environmentSharing a printer in a Macintosh environment Networking FAQWhat is Wi-Fi Protected Setup? Where do I find my SSID? Where do I find my WEP key or WPA passphrase?What is an SSID? What is a network?How are home networks configured? Wireless network examplesScenario 3 Wireless network with no Internet access Why do I need an installation cable?Scenario 2 Wireless network with Internet access How do I attach the installation cable? How are infrastructure and ad hoc networks different?Finding the signal strength Requirements for all devicesArrange the Network to Reduce Signal Absorption How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Remove Sources of InterferenceFor Macintosh users with an AirPort base station What is a MAC address? For Macintosh users with an access pointWhat is an IP address? How do I find the MAC address?How do I locate IP addresses? What is TCP/IP?How to locate a printer IP address How are IP addresses assigned?What is a key index? Maintainin g the printer Using the printer control panelUsing the printer software Maintaining ink cartridgesAligning the printhead Cleaning the exterior of the printer Cleaning the printhead nozzlesCleaning the scanner glass Setup troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Trou blesh ootingIncorrect language appears on the display Printhead errorsChange the Language Using the Printer Menus Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power SupplyPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted CorrectlyPrinter is printing blank pages Remove and Reinstall the Printer SoftwareMake Sure the Printer is not in Power Saver Mode Printer is busy or does not respondCannot delete documents from the print queue Jams and misfeeds troubleshootingMake Sure the USB Port is Enabled in Windows Cannot print through USBPaper jam in the duplex unit Paper jam in the printerPaper jam in the paper support 100101 Poor quality at the edges Print troubleshootingPaper or specialty media misfeeds 102Check the INK Levels Streaks or lines on printed image103 Print speed is slow Copy and scan troubleshootingComputer slows down when printing 104Poor copy or scanned image quality Copier or scanner does not respondScanner unit does not close Partial copies or scans of documents or photos106 Scan was not successfulScanning takes too long or freezes the computer Nothing happens when a memory card is inserted Memory card troubleshootingMemory card troubleshooting checklist Cannot scan to a computer over a networkCheck the Network Connection Cannot print documents from a memory card or flash drive108 109 Wireless troubleshootingWireless troubleshooting checklist 110 Resetting the wireless settings to factory defaultsCannot print over wireless network 111 For Macintosh users with an AirPort base station Make Sure Your Computer is Connected to Your Access Point112 113 For Macintosh users with an access pointContinue button is unavailable Make Sure That the Printer is Plugged in and Turned on114 Reconnect the Power SupplyTRY Running the Installer Again Make Sure That the USB Cable is Working115 Wi-Fi indicator light is not litCannot print and there is a firewall on the computer Select the Wireless Printer Select the Wireless Port117 If you are using WEP securityIf you are using WPA security 118 Make Sure the Access Point is onMove Your Access Point to Minimize Interference Check the MAC AddressPing the Access Point to Make Sure the Network is Working 119120 Make Sure Your Computer can Communicate with the PrinterConfigure the Printer for Wireless Access Again 121Wireless print server not installed 122123 How to locate a printer IP addressMake Sure the Wireless Port is Selected Resolving intermittent wireless communications issues 124125 Change the Channel the Wireless Router UsesConfigure the Wireless Router with a Unique Ssid Eliminate Sources of Interference126 Check for Known Issues with the Wireless RouterCheck for Wireless Adapter Updates Change ALL Network Devices to the Same Type127 Product informationEdition notice 128 TrademarksLicensing notices Noise emission levels Temperature informationHinweis zum GS-Zeichen 129Product power consumption Battery noticePower consumption 130European Community EC directives conformity Power SaverOff mode 131Regulatory notices for telecommunication terminal equipment Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 132South Africa telecommunications notice 133134 Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada136 Taiwan NCC RF notice statement 137138 139 Svenska140 141 142 Index 143144 145 Dpof146 Ssid147 VPN148
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3EN, S500 SERIES, 31N, 30P, 30E specifications

The Lexmark 30E, 301, and S500 series are renowned for their efficiency, reliability, and innovative technologies, making them a preferred choice for small to medium-sized businesses. Each of these models caters to a variety of printing requirements while maintaining high standards in performance and usability.

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The Lexmark S500 series stands out with its sophisticated color printing abilities and high-performance features. This series is engineered for higher volume printing, with options for both single and multi-function models. The S500 offers color print speeds that rival many monochrome printers, making it efficient for businesses that require rich, vivid color documents. It features Lexmark's award-winning imaging technology, which guarantees outstanding color accuracy and detail. Advanced security features, such as secure printing and user authentication, are also integrated, ensuring sensitive information remains protected.

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