Lexmark 30P, S500 SERIES, 3EN, 30E, 31N manual Wireless troubleshooting checklist, 109

Page 109

SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER

MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE

If your wireless connection is down, then use a USB cable to connect your printer to your computer.

Wireless troubleshooting

•“Wireless troubleshooting checklist” on page 109

•“Resetting the wireless settings to factory defaults” on page 110

•“Cannot print over wireless network” on page 110

•“The Continue button is unavailable” on page 113

•“Cannot print and there is a firewall on the computer” on page 115

•“Wi-Fi indicator light is not lit” on page 115

•“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 115

•“Wi-Fi indicator light is still orange” on page 116

•“Wi-Fi indicator light is blinking orange during installation” on page 118

•“Wireless print server not installed” on page 122

•“'Communication not available' message displays when printing wirelessly” on page 122

•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 124

•“Resolving intermittent wireless communications issues” on page 124

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

•The printer, the computer, and the wireless access point are all plugged in and turned on.

•The wireless network is working properly.

Try accessing other computers on your wireless network.

If your network has Internet access, try connecting to the Internet over a wireless connection.

•Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

•Your WEP key or WPA passphrase is correct (if your network is secure).

Log into the wireless access point (wireless router) and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.

If you are not sure if your security information is correct, run the wireless setup again.

•The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router).

•The Wi-Fi indicator light is lit and is solid green.

•The printer driver is installed on the computer from which you are performing a task.

Troubleshooting

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Contents November Intuition S500 Series Users GuideContents Copying PrintingScanning NetworkingMaintaining the printer TroubleshootingIndex Safety informatio n Thank you for choosing this printer About your p rinterMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling PublicationsHttp//support.lexmark.com Use Understanding the parts of the printerAbout your printer Ordering and replacing s upplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Paper Paper size Ordering paper and other suppliesRecycling Lexmark products Using the printer control panel Using the printer contro l panel buttons and me nusSided/Eco-Mode Changing temporary settings into new default settingsTo change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Using the printer control panel menus Resetting to factory settingsSaving paper and energy with Eco-Mode Using the Windows printer software Using the printer softwar eSoftware installed during printer installation Minimum system requirementsPrinter software Using the Macintosh printer software Mac OS X version Web LinksMac OS X version 10.5 or earlier Checking for software updates Finding and installing optional softwareUpdating the printer software For Windows usersEnabling automatic software updates Windows only Reinstalling the printer softwareUninstalling the printer software For Windows usersUsing the Internet Installing the printer softwareFor Macintosh users Loading paper Loading pap er and origina l documentsMake sure that Paper and specialty media guidelinesEnvelopes Saving paper default settings Loading original documents on the scanner glass Tips for printing Printin gPrinting basic documents Printing a documentPrinting pages in reverse order Collating printed copiesPrinting multiple pages on one sheet If the printer is using a USB connection Printing envelopes Printing specialty documentsPrinting labels Tips on loading label sheets Printing on custom-size paperWorking with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelYou can Editing photos using the printer control panelFor Macintosh users Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled deviceBluetooth Dongle Connected appears on the display Setting the Bluetooth security levelPrinting from a Bluetooth-enabled device Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingSetting the duplex printing dry time Macintosh only Printing on both sides of the paper duplexing manually Managing print jobs Setting your printer as the default printerChanging the printing mode for a single print job Changing the printing modeFor Windows users For Macintosh usersResuming print jobs Pausing print jobsCanceling print jobs Tips for copying CopyingMaking copies Copying a two-sided document Copying photosEnlarging or reducing images Collating copies using the printer control panel Adjusting copy qualityMaking a copy lighter or darker Copying multiple pages on one sheet Repeating an image on oneMaking a duplex copy automatically Making a duplex copyMaking a duplex copy manually Canceling copy jobs Tips for scanning Scan nin gScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Double-clickScan Center or All-In-One Center Scanning documents into an editing application Scanning directly to e-mail using the printer software Why am I being asked for a PIN? Scanning FAQHow can I improve the quality of a scan? How do I scan in black and white?What is an application list, and how do I update it? Canceling scan jobsUpdating the application list Wireless network compatibility Installing the printer on a wireless networkNetwo rking Supported network security optionsPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkSpecial wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightAdding the printer to your wireless network Before you beginAssigning a static IP address Changing wireless settings after installationCreating an ad hoc wireless network Advanced wireless setupWindows Vista or later Page Mac OS X version 10.5 or later WindowsMac OS X version 10.4 or earlier Switching between USB and wireless connections Windows only Adding a printer to an existing ad hoc wireless networkUsing the printer locally USB Using the printer wirelesslySwitching to a wireless connection Switching to a local USB connectionSharing a printer in a Windows environment Double-clickPrinter Setup Utility or Print CenterWhat is Wi-Fi Protected Setup? Networking FAQSharing a printer in a Macintosh environment What is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network?Wireless network examples How are home networks configured?Scenario 2 Wireless network with Internet access Why do I need an installation cable?Scenario 3 Wireless network with no Internet access How are infrastructure and ad hoc networks different? How do I attach the installation cable?Requirements for all devices Finding the signal strengthRemove Obstacles Between the Access Point and the Printer How can I improve wireless signal strength?Arrange the Network to Reduce Signal Absorption Remove Sources of InterferenceFor Macintosh users with an AirPort base station For Macintosh users with an access point What is a MAC address?How do I find the MAC address? What is an IP address?How to locate a printer IP address What is TCP/IP?How do I locate IP addresses? How are IP addresses assigned?What is a key index? Using the printer software Using the printer control panelMaintainin g the printer Maintaining ink cartridgesAligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printerCleaning the scanner glass If Troubleshooting does not solve your problem Using the Service Center to solve printer problemsSetup troubleshooting Trou blesh ootingChange the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display Remove and Reinsert the Printhead Reconnect the Printer Power Supply Software did not installMake Sure the INK Cartridges are Inserted Correctly Print job does not print or is missing pagesMake Sure the Printer is not in Power Saver Mode Remove and Reinstall the Printer SoftwarePrinter is printing blank pages Printer is busy or does not respondMake Sure the USB Port is Enabled in Windows Jams and misfeeds troubleshootingCannot delete documents from the print queue Cannot print through USBPaper jam in the paper support Paper jam in the printerPaper jam in the duplex unit 100101 Paper or specialty media misfeeds Print troubleshootingPoor quality at the edges 102103 Streaks or lines on printed imageCheck the INK Levels Computer slows down when printing Copy and scan troubleshootingPrint speed is slow 104Scanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photosScanning takes too long or freezes the computer Scan was not successful106 Memory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted Cannot scan to a computer over a network108 Cannot print documents from a memory card or flash driveCheck the Network Connection Wireless troubleshooting checklist Wireless troubleshooting109 Cannot print over wireless network Resetting the wireless settings to factory defaults110 111 112 Make Sure Your Computer is Connected to Your Access PointFor Macintosh users with an AirPort base station Continue button is unavailable For Macintosh users with an access point113 Make Sure That the Printer is Plugged in and Turned onTRY Running the Installer Again Reconnect the Power Supply114 Make Sure That the USB Cable is WorkingCannot print and there is a firewall on the computer Wi-Fi indicator light is not lit115 Select the Wireless Port Select the Wireless PrinterIf you are using WPA security If you are using WEP security117 Move Your Access Point to Minimize Interference Make Sure the Access Point is on118 Check the MAC Address119 Ping the Access Point to Make Sure the Network is WorkingMake Sure Your Computer can Communicate with the Printer 120121 Configure the Printer for Wireless Access Again122 Wireless print server not installedMake Sure the Wireless Port is Selected How to locate a printer IP address123 124 Resolving intermittent wireless communications issuesConfigure the Wireless Router with a Unique Ssid Change the Channel the Wireless Router Uses125 Eliminate Sources of InterferenceCheck for Wireless Adapter Updates Check for Known Issues with the Wireless Router126 Change ALL Network Devices to the Same TypeEdition notice Product information127 Licensing notices Trademarks128 Hinweis zum GS-Zeichen Temperature informationNoise emission levels 129Power consumption Battery noticeProduct power consumption 130Off mode Power SaverEuropean Community EC directives conformity 131Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRegulatory notices for telecommunication terminal equipment 132133 South Africa telecommunications noticeUtilisation de ce produit en Suisse Using this product in Switzerland134 Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiation136 Industry Canada CanadaIndustry Canada Canada 137 Taiwan NCC RF notice statement138 Svenska 139140 141 142 143 Index144 Dpof 145Ssid 146VPN 147148
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3EN, S500 SERIES, 31N, 30P, 30E specifications

The Lexmark 30E, 301, and S500 series are renowned for their efficiency, reliability, and innovative technologies, making them a preferred choice for small to medium-sized businesses. Each of these models caters to a variety of printing requirements while maintaining high standards in performance and usability.

The Lexmark 30E is recognized for its compact design and versatility. As a monochrome laser printer, it excels in producing sharp, high-quality text documents. With a print speed that can reach up to 40 pages per minute, it is ideal for environments with moderate to high-volume printing needs. The printer is equipped with a robust processor and has a print resolution of up to 1200 x 1200 dpi, ensuring that documents are presented clearly and professionally. Additionally, it features automatic duplex printing, which not only saves on paper costs but also contributes to enhancing overall workplace efficiency.

The Lexmark 301 series builds on this foundation while offering enhanced capabilities and features. This series includes multifunction capabilities, which allow users to print, scan, copy, and fax from a single machine. With an intuitive touchscreen interface, operation is streamlined, making it accessible for all users. It supports mobile printing solutions, enabling users to print directly from smartphones or tablets, a feature that is increasingly crucial in today’s mobile-centric workplaces. The Lexmark 301 series uses advanced imaging technologies, ensuring high-quality output, vibrant graphics, and reliable document consistency.

The Lexmark S500 series stands out with its sophisticated color printing abilities and high-performance features. This series is engineered for higher volume printing, with options for both single and multi-function models. The S500 offers color print speeds that rival many monochrome printers, making it efficient for businesses that require rich, vivid color documents. It features Lexmark's award-winning imaging technology, which guarantees outstanding color accuracy and detail. Advanced security features, such as secure printing and user authentication, are also integrated, ensuring sensitive information remains protected.

In conclusion, the Lexmark 30E, 301, and S500 series printers are designed to meet the diverse needs of modern businesses. With their focus on speed, quality, and user-friendly interfaces, these printers not only enhance productivity but also provide cost-effective solutions for managing office tasks. Whether it’s a small office needing basic printing capabilities or a larger enterprise requiring multifunction devices, these Lexmark models deliver exceptional performance and reliability.
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