Lexmark 30P, 3EN Jams and misfeeds troubleshooting, Cannot delete documents from the print queue

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RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer, and then unplug the power cord from the wall outlet.

2Gently remove the power supply from the printer, and then reinsert it.

3Plug the power cord into the wall outlet, and then turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK. The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

“Paper jam in the printer” on page 100

“Paper jam in the paper support” on page 100

Troubleshooting

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Contents November Intuition S500 Series Users GuideContents Networking PrintingCopying ScanningTroubleshooting Maintaining the printerIndex Safety informatio n Conserving energy About your p rinterThank you for choosing this printer Minimizing your printers environmental impactPublications Finding information about the printerConserving ink RecyclingHttp//support.lexmark.com Use Understanding the parts of the printerAbout your printer Using genuine Lexmark ink cartridges Ordering and replacing s uppliesOrdering ink cartridges Replacing ink cartridges Paper Paper size Ordering paper and other suppliesRecycling Lexmark products Using the printer control panel Using the printer contro l panel buttons and me nusSided/Eco-Mode Changing temporary settings into new default settingsChanging the Power Saver timeout To change the temporary settings into new default settingsTo disable the settings timeout feature Resetting to factory settings Using the printer control panel menusSaving paper and energy with Eco-Mode Minimum system requirements Using the printer softwar eUsing the Windows printer software Software installed during printer installationPrinter software Using the Macintosh printer software Web Links Mac OS X versionMac OS X version 10.5 or earlier For Windows users Finding and installing optional softwareChecking for software updates Updating the printer softwareFor Windows users Reinstalling the printer softwareEnabling automatic software updates Windows only Uninstalling the printer softwareInstalling the printer software Using the InternetFor Macintosh users Loading paper Loading pap er and origina l documentsMake sure that Paper and specialty media guidelinesEnvelopes Saving paper default settings Loading original documents on the scanner glass Printing a document Printin gTips for printing Printing basic documentsPrinting pages in reverse order Collating printed copiesPrinting multiple pages on one sheet If the printer is using a USB connection Printing specialty documents Printing envelopesPrinting labels Tips on loading label sheets Printing on custom-size paperWorking with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelYou can Editing photos using the printer control panelFor Macintosh users Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled deviceBluetooth Dongle Connected appears on the display Setting the Bluetooth security levelPrinting from a Bluetooth-enabled device Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingSetting the duplex printing dry time Macintosh only Printing on both sides of the paper duplexing manually Managing print jobs Setting your printer as the default printerFor Macintosh users Changing the printing modeChanging the printing mode for a single print job For Windows usersResuming print jobs Pausing print jobsCanceling print jobs Copying Tips for copyingMaking copies Copying photos Copying a two-sided documentEnlarging or reducing images Adjusting copy quality Collating copies using the printer control panelMaking a copy lighter or darker Copying multiple pages on one sheet Repeating an image on oneMaking a duplex copy Making a duplex copy automaticallyMaking a duplex copy manually Canceling copy jobs Scan nin g Tips for scanningScanning to a local or network computer Using the printer control panel Scanning to a flash drive or memory cardScanning photos into an editing application Double-clickScan Center or All-In-One Center Scanning documents into an editing application Scanning directly to e-mail using the printer software How do I scan in black and white? Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan?Canceling scan jobs What is an application list, and how do I update it?Updating the application list Supported network security options Installing the printer on a wireless networkWireless network compatibility Netwo rkingPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkBefore you begin Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Changing wireless settings after installationAdvanced wireless setup Creating an ad hoc wireless networkWindows Vista or later Page Windows Mac OS X version 10.5 or laterMac OS X version 10.4 or earlier Switching between USB and wireless connections Windows only Adding a printer to an existing ad hoc wireless networkSwitching to a local USB connection Using the printer wirelesslyUsing the printer locally USB Switching to a wireless connectionSharing a printer in a Windows environment Double-clickPrinter Setup Utility or Print CenterNetworking FAQ What is Wi-Fi Protected Setup?Sharing a printer in a Macintosh environment What is a network? Where do I find my WEP key or WPA passphrase?What is an SSID? Where do I find my SSID?Wireless network examples How are home networks configured?Why do I need an installation cable? Scenario 2 Wireless network with Internet accessScenario 3 Wireless network with no Internet access How are infrastructure and ad hoc networks different? How do I attach the installation cable?Requirements for all devices Finding the signal strengthRemove Sources of Interference How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionFor Macintosh users with an AirPort base station For Macintosh users with an access point What is a MAC address?How do I find the MAC address? What is an IP address?How are IP addresses assigned? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses?What is a key index? Maintaining ink cartridges Using the printer control panelUsing the printer software Maintainin g the printerAligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printerCleaning the scanner glass Trou blesh ooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead errors Change the Language Using the Printer MenusIncorrect language appears on the display Remove and Reinsert the Printhead Reconnect the Printer Power Supply Software did not installMake Sure the INK Cartridges are Inserted Correctly Print job does not print or is missing pagesPrinter is busy or does not respond Remove and Reinstall the Printer SoftwareMake Sure the Printer is not in Power Saver Mode Printer is printing blank pagesCannot print through USB Jams and misfeeds troubleshootingMake Sure the USB Port is Enabled in Windows Cannot delete documents from the print queue100 Paper jam in the printerPaper jam in the paper support Paper jam in the duplex unit101 102 Print troubleshootingPaper or specialty media misfeeds Poor quality at the edgesStreaks or lines on printed image 103Check the INK Levels 104 Copy and scan troubleshootingComputer slows down when printing Print speed is slowPartial copies or scans of documents or photos Copier or scanner does not respondScanner unit does not close Poor copy or scanned image qualityScan was not successful Scanning takes too long or freezes the computer106 Cannot scan to a computer over a network Memory card troubleshootingMemory card troubleshooting checklist Nothing happens when a memory card is insertedCannot print documents from a memory card or flash drive 108Check the Network Connection Wireless troubleshooting Wireless troubleshooting checklist109 Resetting the wireless settings to factory defaults Cannot print over wireless network110 111 Make Sure Your Computer is Connected to Your Access Point 112For Macintosh users with an AirPort base station Make Sure That the Printer is Plugged in and Turned on For Macintosh users with an access pointContinue button is unavailable 113Make Sure That the USB Cable is Working Reconnect the Power SupplyTRY Running the Installer Again 114Wi-Fi indicator light is not lit Cannot print and there is a firewall on the computer115 Select the Wireless Port Select the Wireless PrinterIf you are using WEP security If you are using WPA security117 Check the MAC Address Make Sure the Access Point is onMove Your Access Point to Minimize Interference 118119 Ping the Access Point to Make Sure the Network is WorkingMake Sure Your Computer can Communicate with the Printer 120121 Configure the Printer for Wireless Access Again122 Wireless print server not installedHow to locate a printer IP address Make Sure the Wireless Port is Selected123 124 Resolving intermittent wireless communications issuesEliminate Sources of Interference Change the Channel the Wireless Router UsesConfigure the Wireless Router with a Unique Ssid 125Change ALL Network Devices to the Same Type Check for Known Issues with the Wireless RouterCheck for Wireless Adapter Updates 126Product information Edition notice127 Trademarks Licensing notices128 129 Temperature informationHinweis zum GS-Zeichen Noise emission levels130 Battery noticePower consumption Product power consumption131 Power SaverOff mode European Community EC directives conformity132 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment133 South Africa telecommunications noticeUsing this product in Switzerland Utilisation de ce produit en Suisse134 Exposure to radio frequency radiation Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraIndustry Canada Canada 136Industry Canada Canada 137 Taiwan NCC RF notice statement138 Svenska 139140 141 142 143 Index144 Dpof 145Ssid 146VPN 147148
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3EN, S500 SERIES, 31N, 30P, 30E specifications

The Lexmark 30E, 301, and S500 series are renowned for their efficiency, reliability, and innovative technologies, making them a preferred choice for small to medium-sized businesses. Each of these models caters to a variety of printing requirements while maintaining high standards in performance and usability.

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