Lexmark 350d manual Solving printing problems, Troubleshooting, Symptom, Cause, Solution

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Troubleshooting

Printing multiple-language PDFs

Symptom

Some documents do not print.

Cause

The documents contain unavailable fonts.

Solution

1Open the document you want to print in Adobe Reader.

2Click the printer icon. The Print dialog appears.

3Select the Print as image check box.

4Click OK.

Solving printing problems

Symptom

The control panel display is blank or displays only diamonds.

Jobs do not print.

Job takes longer than expected to print.

Job prints from the wrong tray or on the wrong print media.

Cause

The printer self test failed.

The printer is not ready to receive data.

The output bin is full.

The paper tray is empty.

You are using the wrong printer driver or are printing to a file.

Your internal print server is not set up properly or is not connected properly.

You are using the wrong interface cable, or the cable is not securely connected.

The job is too complex.

Page Protect is set to On.

The printer Operating Mode is set to Quiet mode or Eco-mode.

The control panel menu settings do not match the print media loaded in the tray.

Solution

1Turn the printer off, wait about 10 seconds, and turn the printer back on.

2If the Performing Self Test and Ready messages do not appear, turn the printer off and call for service.

1Make sure Ready or Power Saver appears on the display before sending a job to print.

2Press to return the printer to the Ready state.

Remove the stack of paper from the output bin, and then press .

1Load paper in the tray.

2Press to return the printer to the Ready state.

•Verify you are using the printer driver associated with your printer.

•If you are using a USB Direct interface, make sure you are running Windows 2000, WindowsXP, Windows Vista, or WindowsServer2003 and using a printer driver compatible with Windows2000, WindowsXP, Windows Vista, or WindowsServer2003.

Verify that you have properly configured the printer for network printing.

For more information, see the drivers CD or the Lexmark Web site.

Make sure you are using a recommended interface cable. Make sure the connection is secure.

Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Set Page Protect to Off from the Setup Menu.

For more information, see the Menus and Messages Guide.

Set the Operating Mode to Normal. For more information, see Selecting printer operating mode on page62.

Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.

Printing multiple-language PDFs

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Contents E350d and E352dn EditionJune Contents Contents Printer overview Learning about the printerLearning about the printer PostScript Menu Understanding the control panel Button or control panel item FunctionStatus Indicates What types of print media can be loaded? Understanding print media guidelinesUnderstanding print media guidelines Paper characteristicsSelecting print media PaperSmoothness Unacceptable paperSelecting preprinted forms and letterhead Understanding print media guidelines Selecting paperTransparencies Understanding print media guidelines Printing on letterheadSelecting transparencies Labels EnvelopesCard stock Storing print mediaAvoiding jams Loading the 250-sheet tray PrintingPrinting Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Sending a job to print Linking traysCanceling a job from the taskbar Canceling a print jobCanceling a job from the printer control panel Canceling a job from a computer running WindowsPrinting the menu settings Canceling a job from a Macintosh computerCanceling a job from a Macintosh computer running Mac OS Printing a font sample list Printing a network setupAccessing the system board Installing optionsInstalling options Installing options Adding a memory card Adding a flash memory card Installing an optional 250-sheet drawer or 550-sheet drawer Click File à Properties Click the Install Options tab Recognizing installed optionsOrdering supplies Maintaining the printerStoring supplies Conserving suppliesMaintaining the printer Part number DescriptionAverage cartridge yield Changing a toner cartridge Ordering a toner cartridgeMaintaining the printer Ordering a photoconductor kit Photoconductor kit end-of-lifeChanging a photoconductor kit Maintaining the printer Part numbers Maintenance kitRecycling Lexmark products Machine voltageMessage Clearing jamsIdentifying jams Understanding jam messagesClearing jams Clearing a jamClearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Lexmark Status Messenger Utility TroubleshootingOnline customer support Calling for service Checking an unresponsive printerSolution Solving printing problemsTroubleshooting SymptomTurning on Reduced Curl mode Solving option problems OptionAction Symptom Cause Solution Solving service message issuesSolving paper feed problems ProblemSolving print quality problems Entire page is white Streaks appear on Printing is too dark Problem Action Driver option Menu selectionPurpose ValuesCleaning the printhead lens Close the front door Turn the printer on Administrative support Disabling control panel menusEnabling control panel menus Administrative support Restoring factory default settingsSelecting printer operating mode Setting security using the Embedded Web Server EWSUsing the secure Embedded Web Server Setting the system passwordLocking the control panel menus Industry Canada compliance statement Conventions Electronic emission noticesEuropean Community EC directives conformity Product energy consumption Noise emission levelsLaser notice Statement of Limited Warranty for Lexmark E350d and E352dnLimited warranty service Additional rights Numerics IndexIndex
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