Lexmark 350d manual Solving print quality problems

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Troubleshooting

Solving print quality problems

The information in the following table may help you solve print quality problems. If these suggestions do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement.

Problem

Print is too light.

Toner smears, or print comes off the page.

Toner appears on the back of the printed page.

Toner fog or background shading appears on the page.

Action

•The toner in the toner cartridge may be low.

•Change the Toner Darkness setting in the Quality menu.

•Change the Brightness setting in the Quality menu.

•Change the Contrast setting in the Quality menu.

•If you are printing on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper menu.

•Verify the correct print media is being used.

•If you are printing on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper menu.

•Verify the print media is within the printer specifications. For more details, see Understanding print media guidelines on page10.

If the problem continues, contact the Lexmark Customer Support Center at http://support.lexmark.com.

Toner is on the transfer roll. To help prevent this, do not load print media that is smaller than the page size of the job to be printed.

Open and close the front door to run the printer setup cycle and clean the transfer roll.

•Check the photoconductor kit to make sure it is installed correctly.

•Replace the photoconductor kit.

Solving print quality problems

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Contents E350d and E352dn EditionJune Contents Contents Printer overview Learning about the printerLearning about the printer PostScript Menu Understanding the control panel Function Button or control panel itemStatus Indicates What types of print media can be loaded? Understanding print media guidelinesUnderstanding print media guidelines Paper characteristicsSelecting print media PaperSmoothness Unacceptable paperSelecting preprinted forms and letterhead Understanding print media guidelines Selecting paperUnderstanding print media guidelines Printing on letterhead TransparenciesSelecting transparencies Labels EnvelopesCard stock Storing print mediaAvoiding jams Loading the 250-sheet tray PrintingPrinting Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Sending a job to print Linking traysCanceling a job from the taskbar Canceling a print jobCanceling a job from the printer control panel Canceling a job from a computer running WindowsCanceling a job from a Macintosh computer Printing the menu settingsCanceling a job from a Macintosh computer running Mac OS Printing a font sample list Printing a network setupAccessing the system board Installing optionsInstalling options Installing options Adding a memory card Adding a flash memory card Installing an optional 250-sheet drawer or 550-sheet drawer Click File à Properties Click the Install Options tab Recognizing installed optionsOrdering supplies Maintaining the printerStoring supplies Conserving suppliesPart number Description Maintaining the printerAverage cartridge yield Changing a toner cartridge Ordering a toner cartridgeMaintaining the printer Ordering a photoconductor kit Photoconductor kit end-of-lifeChanging a photoconductor kit Maintaining the printer Part numbers Maintenance kitRecycling Lexmark products Machine voltageMessage Clearing jamsIdentifying jams Understanding jam messagesClearing jams Clearing a jamClearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Lexmark Status Messenger Utility TroubleshootingOnline customer support Calling for service Checking an unresponsive printerSolution Solving printing problemsTroubleshooting SymptomTurning on Reduced Curl mode Option Solving option problemsAction Symptom Cause Solution Solving service message issuesSolving paper feed problems ProblemSolving print quality problems Entire page is white Streaks appear on Printing is too dark Problem Action Driver option Menu selectionPurpose ValuesCleaning the printhead lens Close the front door Turn the printer on Disabling control panel menus Administrative supportEnabling control panel menus Administrative support Restoring factory default settingsSelecting printer operating mode Setting security using the Embedded Web Server EWSUsing the secure Embedded Web Server Setting the system passwordLocking the control panel menus Industry Canada compliance statement Conventions Electronic emission noticesEuropean Community EC directives conformity Product energy consumption Noise emission levelsLaser notice Statement of Limited Warranty for Lexmark E350d and E352dnLimited warranty service Additional rights Numerics IndexIndex