Lexmark 350d manual Solving option problems, Option, Action

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Troubleshooting

6Press to save.

The control panel returns to Config Menu / Reduced Curl.

7Press until Exit Config Menu appears, and then press . Activating Menu Changes appears. Reduced Curl mode is turned on.

Resetting the Printer appears briefly followed by Performing Self Test, and the printer returns to Ready.

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer from the wall outlet, and check the connection between the option and printer.

•Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. For more information, see Printing the menu settings page on page26.

•Make sure the option is selected in the program you are using.

For Macintosh computer users: Make sure the printer is set up in the Chooser.

The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Option

250-sheet drawer

550-sheet dr awer

Printer memory

Action

•Make sure the connection between the drawer and the printer is secure.

•Make sure the print media is loaded correctly.

Make sure printer memory is securely connected to the printer system board.

Solving option problems

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Contents E350d and E352dn EditionJune Contents Contents Printer overview Learning about the printerLearning about the printer PostScript Menu Understanding the control panel Status Indicates Button or control panel itemFunction What types of print media can be loaded? Understanding print media guidelinesSelecting print media Paper characteristicsPaper Understanding print media guidelinesSmoothness Unacceptable paperSelecting preprinted forms and letterhead Understanding print media guidelines Selecting paperSelecting transparencies TransparenciesUnderstanding print media guidelines Printing on letterhead Labels EnvelopesCard stock Storing print mediaAvoiding jams Loading the 250-sheet tray PrintingPrinting Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Sending a job to print Linking traysCanceling a job from the printer control panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbarCanceling a job from a Macintosh computer running Mac OS Printing the menu settingsCanceling a job from a Macintosh computer Printing a font sample list Printing a network setupAccessing the system board Installing optionsInstalling options Installing options Adding a memory card Adding a flash memory card Installing an optional 250-sheet drawer or 550-sheet drawer Click File à Properties Click the Install Options tab Recognizing installed optionsStoring supplies Maintaining the printerConserving supplies Ordering suppliesAverage cartridge yield Maintaining the printerPart number Description Changing a toner cartridge Ordering a toner cartridgeMaintaining the printer Ordering a photoconductor kit Photoconductor kit end-of-lifeChanging a photoconductor kit Maintaining the printer Recycling Lexmark products Maintenance kitMachine voltage Part numbersIdentifying jams Clearing jamsUnderstanding jam messages MessageClearing jams Clearing a jamClearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Online customer support Calling for service TroubleshootingChecking an unresponsive printer Lexmark Status Messenger UtilityTroubleshooting Solving printing problemsSymptom SolutionTurning on Reduced Curl mode Action Solving option problemsOption Solving paper feed problems Solving service message issuesProblem Symptom Cause SolutionSolving print quality problems Entire page is white Streaks appear on Printing is too dark Problem Action Purpose Menu selectionValues Driver optionCleaning the printhead lens Close the front door Turn the printer on Enabling control panel menus Administrative supportDisabling control panel menus Selecting printer operating mode Restoring factory default settingsSetting security using the Embedded Web Server EWS Administrative supportUsing the secure Embedded Web Server Setting the system passwordLocking the control panel menus Industry Canada compliance statement Conventions Electronic emission noticesEuropean Community EC directives conformity Product energy consumption Noise emission levelsLaser notice Statement of Limited Warranty for Lexmark E350d and E352dnLimited warranty service Additional rights Numerics IndexIndex