Lexmark 350d manual Solving service message issues, Solving paper feed problems, Problem

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Troubleshooting

Solving service message issues

Problem

Service messages

Solution

A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on.

If the error recurs, write down the error number, the problem, and a detailed description. Call for service.

Solving paper feed problems

Symptom	Cause		Solution

Paper frequently jams.	You are using print media that		Try the following:
	does not meet the printer		• Flex the paper stack.
	specifications.		• Flex the paper stack.
	specifications.		• Turn the print media over.
			• Turn the print media over.
			Check the following:
			• Drawer is properly installed.
			• Print media is loaded correctly.
			• Print media is not damaged.
			• Print media meets printer specifications.
			• Guides are positioned correctly for the print media size
			selected.
			Use recommended print media.
			See the Card Stock & Label Guide available on the
			Lexmark Web site at www.lexmark.com for detailed
			specifications.
			For information that can help prevent jams from
			occurring, see Avoiding jams on page17.
	You have loaded too much print		Make sure the stack of print media does not exceed the
	media.		maximum paper fill indicators on the 250-sheet tray and /
			or the optional drawer.
	Guides in the selected tray are not		Move the tray guides to the correct position for the loaded
	set to the appropriate position for		print media size.
	the loaded print media size.
	The paper has absorbed moisture		• Load paper from a fresh package.
	due to high humidity.		• Store paper in its original wrapper until you load it.
			For more information, see Storing print media on
			page16.
The Paper Jam	You have not pressed	or have	Clear the entire paper path, and then press	. For more
message remains after	not cleared the entire paper path.		information, see Clearing a jam on page44.
you remove the jammed
paper.
The page that jammed	Jam Recovery in the Setup menu		Set Jam Recovery to Auto or On.
does not reprint after you	is set to Off.		For more information, see the Menus and Messages
clear the jam.			For more information, see the Menus and Messages
clear the jam.			Guide.
			Guide.
Blank pages feed into	The tray in use has an incorrect		Load the correct print media type for your print job, or
the output bin.	print media type loaded in it.		change the Paper Type to match the loaded print media
			type.
			For more information, see the Menus and Messages
			Guide.

Solving service message issues

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Contents E350d and E352dn EditionJune Contents Contents Learning about the printer Printer overviewLearning about the printer PostScript Menu Understanding the control panel Button or control panel item FunctionStatus Indicates Understanding print media guidelines What types of print media can be loaded?Paper Paper characteristicsSelecting print media Understanding print media guidelinesUnacceptable paper SmoothnessUnderstanding print media guidelines Selecting paper Selecting preprinted forms and letterheadTransparencies Understanding print media guidelines Printing on letterheadSelecting transparencies Envelopes LabelsStoring print media Card stockAvoiding jams Printing Loading the 250-sheet trayPrinting Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Linking trays Sending a job to printCanceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer control panel Canceling a job from the taskbarPrinting the menu settings Canceling a job from a Macintosh computerCanceling a job from a Macintosh computer running Mac OS Printing a network setup Printing a font sample listInstalling options Accessing the system boardInstalling options Installing options Adding a memory card Adding a flash memory card Installing an optional 250-sheet drawer or 550-sheet drawer Recognizing installed options Click File à Properties Click the Install Options tabConserving supplies Maintaining the printerStoring supplies Ordering suppliesMaintaining the printer Part number DescriptionAverage cartridge yield Ordering a toner cartridge Changing a toner cartridgeMaintaining the printer Photoconductor kit end-of-life Ordering a photoconductor kitChanging a photoconductor kit Maintaining the printer Machine voltage Maintenance kitRecycling Lexmark products Part numbersUnderstanding jam messages Clearing jamsIdentifying jams MessageClearing a jam Clearing jamsClearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Checking an unresponsive printer TroubleshootingOnline customer support Calling for service Lexmark Status Messenger UtilitySymptom Solving printing problemsTroubleshooting SolutionTurning on Reduced Curl mode Solving option problems OptionAction Problem Solving service message issuesSolving paper feed problems Symptom Cause SolutionSolving print quality problems Entire page is white Streaks appear on Printing is too dark Problem Action Values Menu selectionPurpose Driver optionCleaning the printhead lens Close the front door Turn the printer on Administrative support Disabling control panel menusEnabling control panel menus Setting security using the Embedded Web Server EWS Restoring factory default settingsSelecting printer operating mode Administrative supportSetting the system password Using the secure Embedded Web ServerLocking the control panel menus Conventions Electronic emission notices Industry Canada compliance statementEuropean Community EC directives conformity Noise emission levels Product energy consumptionStatement of Limited Warranty for Lexmark E350d and E352dn Laser noticeLimited warranty service Additional rights Index NumericsIndex