Lexmark PRO910 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

Page 45

Troubleshooting

45

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online customer support

•Contact numbers for telephone customer support

•Firmware and software updates

Setup troubleshooting

•“Incorrect language appears on the display” on page 45

•“Software did not install” on page 45

•“Print job does not print or is missing pages” on page 46

•“Printer is printing blank pages” on page 47

•“Printer is busy or does not respond” on page 47

•“Cannot delete documents from the print queue” on page 47

•“Cannot print through USB” on page 47

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

LAUNCH THE PRINTER CD MANUALLY

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.

3Press Enter, or click OK.

4Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the home screen, navigate to:

> Device Setup > Language

2Select a language, and then touch Accept.

3Touch Yes to confirm this setting.

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

Page 44 Page 46
Image 45
Page 44 Page 46
Contents December Pro910 Series Quick Reference GuideImportant safety information Contents Using SmartSolutions Minimizing your printers environmental impact Finding information about the printerPrinter features Setting up the printerPrinter models Page Page 2011 Open the printer Unpack the ink cartridges Understanding the parts of the printer Scanner unit UseUnderstanding the home screen Using the printer control panelNavigating menus using the touch screen Accept Save your setting Up arrow Scroll up Scroll barRight arrow Scroll right Using a memory card or flash drive with the printer Using memory cards and flash drivesTouch Paper Setup Paper Type Supported memory cards and file typesPage Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Removing ink cartridgesMaintaining ink cartridges Installing ink cartridgesAligning the printhead More Options Align PrinterTouch Clean Printhead or Deep Clean Printhead Cleaning the printhead nozzlesInstalling the printer software Using the printer softwareUsing the Windows printer software Software installed during printer installationLaunching the Print dialog Using the Macintosh printer softwareLaunching an application Printer softwareAccessing Web links Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyCanceling print jobs Printing photos using the printer control panelWhat is LexPrint? Printing from a mobile deviceApple Inc Copying Canceling copy jobsMaking a two‑sided duplex copy automatically Tips for copyingScanning to a network computer ScanningTips for scanning Scanning to a local computerCanceling scan jobs Scanning directly to e‑mail using the printer softwareSending e-mail Canceling an e‑mailTips for e‑mailing Scanning a document or photo to e-mailSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone linePhone Line Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setupTo connect Setup 1 Printer is connected directly to a cable modem Connecting the printer to a non‑RJ‑11 wall jack Scenario 5 Country‑ or region‑specific setupFrance Netherlands Switzerland Finland Norway Connecting the printer to a wall jack in Germany Check the dial toneMake sure the telephone line and the wall jack are working Set the printer to receive faxes automatically or manually Set your fax name and fax numberSet the number of rings Create a contact listDouble‑click Printer Settings Using the fax softwareFor Windows users For Macintosh usersSending faxes using the computer Sending faxes using the printer control panelFaxing Sending faxesTips for receiving faxes Receiving faxesReceiving faxes automatically Receiving faxes manuallyWireless networking Installing the printer on a wireless networkWhat is Wi‑Fi Protected Setup? USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyWhat are SmartSolutions? Using SmartSolutionsCreating and customizing printer solutions Click Configure my SmartSolutionsIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootRemove and Reinstall the Printer Software Reconnect the Printer Power SupplyPrint job does not print or is missing pages Check the USB ConnectionPrinter is busy or does not respond Printer is printing blank pagesCannot delete documents from the print queue Cannot print through USBFax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxesWireless troubleshooting checklist Wireless network troubleshootingCannot receive faxes Cannot run the fax softwareCannot print over wireless network Printing a network setupLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station Click Advanced or Configure For Macintosh users with an access pointNetwork Setup TCP/IP IPv4 Mac OS X version 10.4 or earlierMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedEdition notice TrademarksLexmark International, Inc All rights reserved Index Conserving 5 paper exit tray location
Top Page Image Contents