Lexmark PRO910 manual Make Sure the Wireless Port is Selected

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Troubleshooting

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•Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1Click , or click Start and then click Run.

2In the Start Search or Run box, type control printers.

3Press Enter, or click OK.

4Right‑click the printer, and then select Properties or Printer properties from the menu.

5Click the Ports tab.

6Locate the selected port. The selected port has a check beside it in the Port column.

7If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

8Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1Click , or click Start and then click Run.

2In the Start Search or Run box, type control printers.

3Press Enter, or click OK.

4Right‑click the printer, and then select Properties or Printer properties from the menu.

5Click the Ports tab.

6Click the box next to Enable bidirectional support if it is not already checked.

7Click Apply > OK, and then try to print again.

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Contents December Pro910 Series Quick Reference GuideImportant safety information Contents Using SmartSolutions Minimizing your printers environmental impact Finding information about the printerPrinter models Printer featuresSetting up the printer Page Page 2011 Open the printer Unpack the ink cartridges Understanding the parts of the printer Scanner unit UseUnderstanding the home screen Using the printer control panelRight arrow Scroll right Navigating menus using the touch screenAccept Save your setting Up arrow Scroll up Scroll bar Using a memory card or flash drive with the printer Using memory cards and flash drivesTouch Paper Setup Paper Type Supported memory cards and file typesPage Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Removing ink cartridgesMaintaining ink cartridges Installing ink cartridgesAligning the printhead More Options Align PrinterTouch Clean Printhead or Deep Clean Printhead Cleaning the printhead nozzlesInstalling the printer software Using the printer softwareUsing the Windows printer software Software installed during printer installationLaunching the Print dialog Using the Macintosh printer softwareLaunching an application Printer softwareAccessing Web links Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyCanceling print jobs Printing photos using the printer control panelWhat is LexPrint? Printing from a mobile deviceApple Inc Copying Canceling copy jobsMaking a two‑sided duplex copy automatically Tips for copyingScanning to a network computer ScanningTips for scanning Scanning to a local computerCanceling scan jobs Scanning directly to e‑mail using the printer softwareSending e-mail Canceling an e‑mailTips for e‑mailing Scanning a document or photo to e-mailSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone linePhone Line Scenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modem Connecting the printer to a non‑RJ‑11 wall jack Scenario 5 Country‑ or region‑specific setupFrance Netherlands Switzerland Finland Norway Make sure the telephone line and the wall jack are working Connecting the printer to a wall jack in GermanyCheck the dial tone Set the printer to receive faxes automatically or manually Set your fax name and fax numberSet the number of rings Create a contact listDouble‑click Printer Settings Using the fax softwareFor Windows users For Macintosh usersSending faxes using the computer Sending faxes using the printer control panelFaxing Sending faxesTips for receiving faxes Receiving faxesReceiving faxes automatically Receiving faxes manuallyWhat is Wi‑Fi Protected Setup? Wireless networkingInstalling the printer on a wireless network USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyWhat are SmartSolutions? Using SmartSolutionsCreating and customizing printer solutions Click Configure my SmartSolutionsIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootRemove and Reinstall the Printer Software Reconnect the Printer Power SupplyPrint job does not print or is missing pages Check the USB ConnectionPrinter is busy or does not respond Printer is printing blank pagesCannot delete documents from the print queue Cannot print through USBFax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxesWireless troubleshooting checklist Wireless network troubleshootingCannot receive faxes Cannot run the fax softwareCannot print over wireless network Printing a network setupLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station Click Advanced or Configure For Macintosh users with an access pointNetwork Setup TCP/IP IPv4 Mac OS X version 10.4 or earlierMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedLexmark International, Inc All rights reserved Edition noticeTrademarks Index Conserving 5 paper exit tray location