Lexmark PRO910 manual Print job does not print or is missing pages, Check the USB Connection

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Troubleshooting

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CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1Turn the printer on, and then open the printer.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

3Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

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Contents Pro910 Series Quick Reference Guide DecemberImportant safety information Contents Using SmartSolutions Finding information about the printer Minimizing your printers environmental impactSetting up the printer Printer featuresPrinter models Page Page 2011 Open the printer Unpack the ink cartridges Understanding the parts of the printer Use Scanner unitUsing the printer control panel Understanding the home screenAccept Save your setting Up arrow Scroll up Scroll bar Navigating menus using the touch screenRight arrow Scroll right Touch Paper Setup Paper Type Using memory cards and flash drivesUsing a memory card or flash drive with the printer Supported memory cards and file typesPage Replacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Removing ink cartridgesAligning the printhead Installing ink cartridgesMaintaining ink cartridges More Options Align PrinterCleaning the printhead nozzles Touch Clean Printhead or Deep Clean PrintheadUsing the Windows printer software Using the printer softwareInstalling the printer software Software installed during printer installationLaunching an application Using the Macintosh printer softwareLaunching the Print dialog Printer softwareAccessing Web links Printing a document Click Properties, Preferences, Options, or SetupPrinting Printing on both sides of the paper duplexing automaticallyWhat is LexPrint? Printing photos using the printer control panelCanceling print jobs Printing from a mobile deviceApple Inc Making a two‑sided duplex copy automatically Canceling copy jobsCopying Tips for copyingTips for scanning ScanningScanning to a network computer Scanning to a local computerScanning directly to e‑mail using the printer software Canceling scan jobsTips for e‑mailing Canceling an e‑mailSending e-mail Scanning a document or photo to e-mailConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone linePhone Line Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone serviceTo connect Setup 1 Printer is connected directly to a cable modem Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jackFrance Netherlands Switzerland Finland Norway Check the dial tone Connecting the printer to a wall jack in GermanyMake sure the telephone line and the wall jack are working Set the number of rings Set your fax name and fax numberSet the printer to receive faxes automatically or manually Create a contact listFor Windows users Using the fax softwareDouble‑click Printer Settings For Macintosh usersFaxing Sending faxes using the printer control panelSending faxes using the computer Sending faxesReceiving faxes automatically Receiving faxesTips for receiving faxes Receiving faxes manuallyInstalling the printer on a wireless network Wireless networkingWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodCreating and customizing printer solutions Using SmartSolutionsWhat are SmartSolutions? Click Configure my SmartSolutionsSetup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootPrint job does not print or is missing pages Reconnect the Printer Power SupplyRemove and Reinstall the Printer Software Check the USB ConnectionCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Wireless network troubleshootingWireless troubleshooting checklist Cannot run the fax softwareLocating IP addresses Printing a network setupCannot print over wireless network Locating the printer IP addressFor Macintosh users with an AirPort base station Network Setup TCP/IP IPv4 For Macintosh users with an access pointClick Advanced or Configure Mac OS X version 10.4 or earlierMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledTrademarks Edition noticeLexmark International, Inc All rights reserved Index Conserving 5 paper exit tray location
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