Lexmark PRO910 manual Printer is printing blank pages, Printer is busy or does not respond

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Troubleshooting

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Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

REPLACE THE INK CARTRIDGES

For more information, see “Replacing ink cartridges” on page 17.

Note: Make sure that the cartridges click firmly into their matching color slots.

CLEAN THE PRINTHEAD NOZZLES

1Load plain, unmarked paper.

2From the home screen, navigate to: > More Options

3Touch Clean Printhead or Deep Clean Printhead. A cleaning page prints.

ALIGN THE PRINTHEAD

1Load plain, unmarked paper.

2From the home screen, navigate to:

> More Options > Align Printer

An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer.

If the printer will not come out of Sleep mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

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Contents December Pro910 Series Quick Reference GuideImportant safety information Contents Using SmartSolutions Minimizing your printers environmental impact Finding information about the printerPrinter models Printer featuresSetting up the printer Page Page 2011 Open the printer Unpack the ink cartridges Understanding the parts of the printer Scanner unit UseUnderstanding the home screen Using the printer control panelRight arrow Scroll right Navigating menus using the touch screenAccept Save your setting Up arrow Scroll up Scroll bar Supported memory cards and file types Using memory cards and flash drivesUsing a memory card or flash drive with the printer Touch Paper Setup Paper TypePage Removing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesMore Options Align Printer Installing ink cartridgesMaintaining ink cartridges Aligning the printheadTouch Clean Printhead or Deep Clean Printhead Cleaning the printhead nozzlesSoftware installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwarePrinter software Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationAccessing Web links Printing on both sides of the paper duplexing automatically Click Properties, Preferences, Options, or SetupPrinting Printing a documentPrinting from a mobile device Printing photos using the printer control panelCanceling print jobs What is LexPrint?Apple Inc Tips for copying Canceling copy jobsCopying Making a two‑sided duplex copy automaticallyScanning to a local computer ScanningScanning to a network computer Tips for scanningCanceling scan jobs Scanning directly to e‑mail using the printer softwareScanning a document or photo to e-mail Canceling an e‑mailSending e-mail Tips for e‑mailingScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone linePhone Line Scenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modem Connecting the printer to a non‑RJ‑11 wall jack Scenario 5 Country‑ or region‑specific setupFrance Netherlands Switzerland Finland Norway Make sure the telephone line and the wall jack are working Connecting the printer to a wall jack in GermanyCheck the dial tone Create a contact list Set your fax name and fax numberSet the printer to receive faxes automatically or manually Set the number of ringsFor Macintosh users Using the fax softwareDouble‑click Printer Settings For Windows usersSending faxes Sending faxes using the printer control panelSending faxes using the computer FaxingReceiving faxes manually Receiving faxesTips for receiving faxes Receiving faxes automaticallyWhat is Wi‑Fi Protected Setup? Wireless networkingInstalling the printer on a wireless network USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyClick Configure my SmartSolutions Using SmartSolutionsWhat are SmartSolutions? Creating and customizing printer solutionsBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingCheck the USB Connection Reconnect the Printer Power SupplyRemove and Reinstall the Printer Software Print job does not print or is missing pagesCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot run the fax software Wireless network troubleshootingWireless troubleshooting checklist Cannot receive faxesLocating the printer IP address Printing a network setupCannot print over wireless network Locating IP addressesFor Macintosh users with an AirPort base station Mac OS X version 10.4 or earlier For Macintosh users with an access pointClick Advanced or Configure Network Setup TCP/IP IPv4Make Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedLexmark International, Inc All rights reserved Edition noticeTrademarks Index Conserving 5 paper exit tray location
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