Lexmark PRO910 manual For Macintosh users with an AirPort base station

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Troubleshooting

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From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are casesensitive.

Note: If you do not know this information, then see the documentation that came with the wireless network, or contact the person who set up your wireless network.

CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.

If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your Internet Service Provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.

CHECK YOUR ADVANCED SECURITY SETTINGS

If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.

If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

See if you have access to the Internet by opening your Web browser and accessing any site.

If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

For Windows users

1Obtain the SSID of the network that the computer is connected to.

aType the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type cmd.

3Press Enter or click OK.

4Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

The “Default Gateway” entry is typically the access point .

The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.

bType the user name and password of the access point when prompted.

cClick OK.

dIn the Wireless settings section, look for the SSID.

eWrite down the SSID.

Note: Make sure you copy it exactly, including any capital letters.

2Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page.

b In the Wireless section, look for SSID.

3Compare the SSID of the computer and SSID of the printer.

If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

For Macintosh users with an AirPort base station

In Mac OS X version 10.5 or later

1From the Apple menu, navigate to: System Preferences > Network > AirPort

The SSID of the network that the computer is connected to is displayed in the Network Name menu.

2Write down the SSID.

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Contents December Pro910 Series Quick Reference GuideImportant safety information Contents Using SmartSolutions Minimizing your printers environmental impact Finding information about the printerPrinter features Setting up the printerPrinter models Page Page 2011 Open the printer Unpack the ink cartridges Understanding the parts of the printer Scanner unit UseUnderstanding the home screen Using the printer control panelNavigating menus using the touch screen Accept Save your setting Up arrow Scroll up Scroll barRight arrow Scroll right Supported memory cards and file types Using memory cards and flash drivesUsing a memory card or flash drive with the printer Touch Paper Setup Paper TypePage Removing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesMore Options Align Printer Installing ink cartridgesMaintaining ink cartridges Aligning the printheadTouch Clean Printhead or Deep Clean Printhead Cleaning the printhead nozzlesSoftware installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwarePrinter software Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationAccessing Web links Printing on both sides of the paper duplexing automatically Click Properties, Preferences, Options, or SetupPrinting Printing a documentPrinting from a mobile device Printing photos using the printer control panelCanceling print jobs What is LexPrint?Apple Inc Tips for copying Canceling copy jobsCopying Making a two‑sided duplex copy automaticallyScanning to a local computer ScanningScanning to a network computer Tips for scanningCanceling scan jobs Scanning directly to e‑mail using the printer softwareScanning a document or photo to e-mail Canceling an e‑mailSending e-mail Tips for e‑mailingScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone linePhone Line Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setupTo connect Setup 1 Printer is connected directly to a cable modem Connecting the printer to a non‑RJ‑11 wall jack Scenario 5 Country‑ or region‑specific setupFrance Netherlands Switzerland Finland Norway Connecting the printer to a wall jack in Germany Check the dial toneMake sure the telephone line and the wall jack are working Create a contact list Set your fax name and fax numberSet the printer to receive faxes automatically or manually Set the number of ringsFor Macintosh users Using the fax softwareDouble‑click Printer Settings For Windows usersSending faxes Sending faxes using the printer control panelSending faxes using the computer FaxingReceiving faxes manually Receiving faxesTips for receiving faxes Receiving faxes automaticallyWireless networking Installing the printer on a wireless networkWhat is Wi‑Fi Protected Setup? USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyClick Configure my SmartSolutions Using SmartSolutionsWhat are SmartSolutions? Creating and customizing printer solutionsBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingCheck the USB Connection Reconnect the Printer Power SupplyRemove and Reinstall the Printer Software Print job does not print or is missing pagesCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot run the fax software Wireless network troubleshootingWireless troubleshooting checklist Cannot receive faxesLocating the printer IP address Printing a network setupCannot print over wireless network Locating IP addressesFor Macintosh users with an AirPort base station Mac OS X version 10.4 or earlier For Macintosh users with an access pointClick Advanced or Configure Network Setup TCP/IP IPv4Make Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedEdition notice TrademarksLexmark International, Inc All rights reserved Index Conserving 5 paper exit tray location