Oki 1.2 manual VI Troubleshooting, Symptom Items to check, Remote mode, Local mode

Page 56

VI Troubleshooting

If you encounter irregularities with the VoIP-TA, please check the

following list before contacting authorized sales agents or service offices.

Symptom

Items to check

Unit does not

• Is the power turned on? Check to see if the POWER lamp is lit.

operate.

• Is the power plug inserted into the port correctly?

 

• Is the AC power adapter connected to the power outlet correctly?

The ALARM lamp

• Is the LAN port link established?

continues to blink.

• Has gatekeeper started up normally (when in use).

Not operating.

• Is the VoIP-TA in Operation mode?

No calls can be

• Is the POWER lamp ON and the ALARM lamp OFF?

made.

• Is the software set up correctly?

 

• Is the unit properly connected to the corresponding port?

 

• Is the LAN port link established? Check to see if the LAN lamp is lit.

 

• Is the destination telephone number registered correctly?

 

• Has gatekeeper started up (when in use)?

 

• Is the information registered in gatekeeper (when in use)?

 

• Is the setting of the address table correct if gatekeeper is not in use?

 

• Is the dial signal of the telephone set correctly? (TEL port: DTMF

 

signal. Telephone lines vary depending upon the contract with the

 

regional telephone company.)

No calls are

• Is the POWER lamp ON and the ALARM lamp OFF?

received.

• Is the software set up correctly?

 

• Is the unit properly connected to the corresponding port?

 

• Is the LAN port link established? Check to see if the LAN lamp is lit.

 

• Is the ringer of the telephone in the ON position?

 

• Has gatekeeper started up (when in use)?

 

• Is the information registered in gatekeeper (when in use)?

FAX communication

• Is the POWER lamp ON and the ALARM lamp OFF?

is not available.

• Is the facsimile mode a G3?

The unit cannot be

• Is the setting (remote or local) correct?

connected to a PC

In remote mode

for maintenance

• Is the VoIP-TA connected to the LAN network?

console.

• Is the IP address of the VoIP-TA to be connected correct?

 

• Is the setting of the PC (e.g. network setting) correct?

 

• Is the PC for the Maintenance Console Software connected to the

 

PC port of the VoIP-TA?

 

In local mode

 

• Is the RS232C cable straight?

 

• Is the COM port setting of the Maintenance Console Software

 

correct?

 

 

48Troubleshooting

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Page 55 Page 57
Contents
Installation Guide VersionSafety Warning Page Contents Setup VoIP-TA setting Window Important Equipment InformationImportant Safety Instructions Important Safety Instructions Introduction Welcome to the world of Oki Internet telephony…VoIP-TA FeaturesOutline Front Panel LEDsConnectors Back PanelWhen using both IP and Pstn When using IP network onlyMode StatusII Installation ConnectionsAnalogue telephone or G3 facsimile equipment Analogue PstnPower source Personal computer PCDuring installation During useGeneral Operation III Placing CallsVia an IP Network Services Third party incoming call during another callEnd-to-end service using Dtmf signaling Call transfer during a telephone callPlacing Calls How to cancel the absent service Absent serviceHow to register the absent service Details of Services Using both a Pstn line and the IP networkLine selection Third party incoming call during another callFor Pstn line not receiving services using hookflash hooking Power failure switching Identification of incoming callTranslating IP Address for VoIP Using the IP network onlySetting IP Address IV Setup Maintenance Console Software RequirementsInstalling the Maintenance Console Software Maintenance Console Software CompatibilityFunctions of the Maintenance Console Software Data Setup ProcedureMode Function Password, see Chapter V,Activating and Deactivating the Software’s Functions New connection window will appear Changing Modes and Setup Conditions Changing to the Setup modeChanging setup conditions Saving all setup conditions in a file Reading information From the file Basic settings for Pstn line Descriptions DefaultSelect outgoing destination below For Pstn lineDescription Default Select outgoing destinationSelect Use Pstn line, Use VoIP line or Unavailable to dial Neglect first1st Outgoing Neglect Digit Destination 1st digit Dailing IP address NumberNumber VoIP-TA operation Dialed Dialed, excluding the first digit and 901 connects the callDialed, excluding the first digit and 567 connects the call Dialed, excluding the first digit and 789 connects the callDetailed settings for Pstn line Network settings UDP port No Specifies the UDP port number for communication Network Address Translation NAT Global address spaceStatic IP Masquerade with port number translations Gatekeeper settings To select Unicast GRQ or Multicast GRQ whenDetailed Gatekeeper settings BRQ DRQ GRQAddress table display editing Sorting the list using each row as a key Sort with keyAddress table Setup Button see pages 42 DetailsDescription Voice settings RTP/RTCPVoice codec Voice codec setting and bandwidth usedSetting ms Byte FAX setting TCP/UDPSlic setting Verifying the Software Version Information MaintenanceFunctions of the Maintenance Console Software Checking the Operation Status of the VoIP-TA Display Displayed contents Description Explanation of the displayed informationUpdating Unit Programs Changing the password VI Troubleshooting Symptom Items to checkRemote mode Local modePort number VII SpecificationsUsage Important Equipment Information Following the warranty period Warranty and ServiceWarranty Period Oki Service Offices London Office