Oki 5780 manual Reception Troubleshooting, Reception fails a communication error occurs

Page 103

Reception Troubleshooting

Reception fails; a communication error occurs.

Are the IPADDRESS, SubNetMask and Default Gateway settings correct?

Has the POP server been configured correctly?

If using DNS, is the DNS server address correct?

Have you set the USER ID correctly as registered on the POP server?

Have you set the password correctly as registered on the POP server?

If APOP is on, it will cause a communication error on a POP server that does not support APOP.

Reception does not start.

Has the POP interval been set at 0?

If the TEXT PRINT setting is ON, you cannot receive messages while a print alarm (no paper, cover open, paper jam, etc.) is on.

Is there sufficient free memory space? Images are stored in memory first, and cannot be received if there is not enough space.

When I try to receive data manually, a warning message appears on the display.

Have you registered a POP server and a USER ID?

The display shows message “OPTION BOARD ERROR.”

An error may have occurred at the interface between the fax machine and the network card.

Turn off the fax machine. Verify that the network card is correctly installed. Turn the machine on.

A communication error occurs during reception, and a report is printed out.

Your machine does not support the format of the received file.

T.37 Option Guide: English 103

Image 103

Contents Option Guide Web Site Contents Smtp POP Operation Overview End User OverviewGeneral Conditions Information ProvidedInternet Fax Transmission General Information Mail Address Smtp Server Address / NameDNS Server’s IP Address Host NameInternet Fax Reception General Information POP Server User Name POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel POP Server Address / NameAvailable only when 600 dpi option is installed List of SettingsInformation Provided Warranty DocumentUser’s Guide Dual Line Option GuidesInternet Fax Utility OkiviewNetwork Print Driver LPR Add Port/Pop up Monitor UtilityHeader Components of an Internet FaxMail body text Ways What Your T.37 Internet Fax Machine CanPstn Faxing vs. Internet Faxing Helpful Hints T.37Internet Fax Status of Server Backup / Archive Network ScanCustomization InstallationSetup Operation OverviewManagement Protocols LAN Topologies and Operating SystemsNetwork Print Protocols Internet Fax ProtocolsPrinting the Configuration Report Set Up on a NetworkIdentifying Current Settings Settings Stored on the Fax MachineUsing the Fax Machine’s Menu Settings Recorded on the Network CardNetwork Card Manual Using the Button on the Network Card7100e+ User’s Guide Accessing Settings Settings Stored on the Fax MachineList of User Functions Network Settings Set to OFF Auto Tray Switch User FunctionPaper Size Check User Function Set to onPOP Interval User Function LAN Print T.O User FunctionCommunications Limit To correct this errorTo prevent this error Delete POP Message User FunctionText Print User Function Time Between GMT User FunctionHeader Print User Function Coding Mode User FunctionSender ID e-mail User Function Extra Fine Mode User FunctionExample Domain Name User FunctionDomain Name Restrictions Return Receipt User Function Example MDN Message Receipt Format User Function POP GW Setting User FunctionSend File Format User Function Send Notification User Function GW Forward Text User FunctionNetwork Settings User Function Dhcp Server Smtp Server Name Default GatewayIpaddress SubnetmaskPOP User ID POP Server NameDNS P .SRVADDRESS PoppasswordDNS S .SRVADDRESS FAX E-mail Address Host NameDSN Delivery Status Notification Pressing and holding the button on the card if your Resets the Network Card to its original factory settingsYou may also reset the card to factory settings by NIC InitializeChanging Settings Settings Changed by Using the Web Page or the Menu Settings Changed Only by Using the WebTCP/IP RAPP, BOOTP, Dhcp Settings Changed Only by Using OkiviewUsing the Okilan 7100e+ Web Snmp TCP/IPUseAPOP POP3Smtp Port Number POP Port NumberUsing Okiview Network Card Report provides the MAC address as Internet Fax GeneralTelnet Customization ProcedureProgramming e-mail Addresses Option Guide English Mail Address Restrictions Confirming e-mail Address ProgrammingStopping a Transmission Using Internet FaxSending a Document DifferencesHow to Send a Document Sending to a Pre-programmed E-mail Descriptions of e-Mail Options List of e-Mail OptionsFrom Confirm Report SubjectSend File Format Sender ID Email Return ReceiptLimitations and Suggestions Sending to a Non-Programmed E-mail· MMR Text for TIFF-format Text AttachmentViewing Tiff Files Receiving Internet Faxes Text Print on Automatic ReceptionSingle Message Multiple MessagesRestrictions Receiving Tiff filesTiff Compression ResolutionYour fax machine may not be able to print Receiving e-mails Body TextYour fax machine can print Your fax machine cannot printPOP Gateway Forwarding Gateway Services ForwardingSENDFAX=5551212 Example of POP Gateway Forwarding Set upPress MENU/EXIT Subject FieldMails to a Fax Number Answer Mode ForwardingSmtp Telephone Number Restrictions Smtp General InformationSmtp Example Smtp Image RestrictionsSmtp Domain Name Restrictions Smtp Mail Address FormatSmtp How it Works Smtp Mail Server Settings for E-mail-to-FAX Gateway Service Smtp DNS Server Network SetupPointer PTR Record Install the Fax Machine Add a RecordAddress a record Add a PTR RecordSmtp Mail Server With fax, the server does not receive mail to fax.abc.com Smtp Mail Forwarding Process RelayFaxes to an e-mail Address How it works Example Network ScannerHow it Works Sender ID Email Image ResolutionPrinting Documents Network PrintingPrinting on Transparencies NetWare Operating SystemsWindows NT 4.0 and Windows Windows 95/98 Also known as CD Setup Utilities Configuring from Network UtilitiesOther Operating Systems Configuration Auto Tray Switch User Function SettingsUser Functions LAN Print T.O User Function Paper Size Check User FunctionBanner Output Network Problem Problem SolvingOption Board Error LAN Data ErrorService Codes Network AdministratorSmtp Error Codes List of Smtp Error Codes Smtp Protocol Error Codes Codes POP3 Communication ErrorsOption Guide English Tiff file I sent does not print out at the receiver Transmission TroubleshootingTransmission fails a communication error occurs Display shows message Option Board ErrorReception fails a communication error occurs Reception TroubleshootingReception does not start Same mail prints repeatedly POP MDNText SmtpInternet Fax refuses to receive data Mail-to-Fax TroubleshootingDidn’t receive a Relay Return Receipt There is a Domain DiscrepancyFax.text.com ComSent an email, but it wasn’t forwarded There is a transmission errorGeneral To correct this error When I scan documents, my fax machine sender ID is included Try entering the IP address Option Guide English Printing Troubleshooting

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