Oki 5780 manual General

Page 109

E-mail-to-Fax Troubleshooting

General

Received e-mails are not deleting from the server the way I want them to.

Check the setting of User Function 84: Delete POP Message.

This setting determines how the received e-mails are deleted from the mail server.

If this user function is set to OFF, received e-mails remain on the POP until the Network Administrator deletes them.

Available settings are:

OFF: Do not delete mail

TYPE1: Delete only the mail your fax machine can print out

TYPE2: Delete all mail

The default setting is TYPE2.

T.37 Option Guide: English 109

Image 109

Contents Option Guide Web Site Contents Smtp POP Operation Overview End User OverviewGeneral Conditions Information ProvidedInternet Fax Transmission General Information DNS Server’s IP Address Smtp Server Address / NameHost Name Mail AddressInternet Fax Reception General Information Accessing Network Settings From the Fax Machine Front Panel POP Server PasswordPOP Server Address / Name POP Server User NameAvailable only when 600 dpi option is installed List of SettingsInformation Provided Warranty DocumentUser’s Guide Dual Line Option GuidesNetwork Print Driver OkiviewLPR Add Port/Pop up Monitor Utility Internet Fax UtilityHeader Components of an Internet FaxMail body text Ways What Your T.37 Internet Fax Machine CanPstn Faxing vs. Internet Faxing Helpful Hints T.37Internet Fax Status of Server Backup / Archive Network ScanSetup InstallationOperation Overview CustomizationNetwork Print Protocols LAN Topologies and Operating SystemsInternet Fax Protocols Management ProtocolsIdentifying Current Settings Set Up on a NetworkSettings Stored on the Fax Machine Printing the Configuration ReportUsing the Fax Machine’s Menu Settings Recorded on the Network CardNetwork Card Manual Using the Button on the Network Card7100e+ User’s Guide Accessing Settings Settings Stored on the Fax MachineList of User Functions Network Settings Paper Size Check User Function Auto Tray Switch User FunctionSet to on Set to OFFPOP Interval User Function LAN Print T.O User FunctionTo prevent this error To correct this errorDelete POP Message User Function Communications LimitText Print User Function Time Between GMT User FunctionHeader Print User Function Coding Mode User FunctionSender ID e-mail User Function Extra Fine Mode User FunctionExample Domain Name User FunctionDomain Name Restrictions Return Receipt User Function Example MDN Message Receipt Format User Function POP GW Setting User FunctionSend File Format User Function Send Notification User Function GW Forward Text User FunctionNetwork Settings User Function Dhcp Server Ipaddress Default GatewaySubnetmask Smtp Server NamePOP User ID POP Server NameDNS P .SRVADDRESS PoppasswordDNS S .SRVADDRESS FAX E-mail Address Host NameDSN Delivery Status Notification You may also reset the card to factory settings by Resets the Network Card to its original factory settingsNIC Initialize Pressing and holding the button on the card if yourChanging Settings Settings Changed by Using the Web Page or the Menu Settings Changed Only by Using the WebTCP/IP RAPP, BOOTP, Dhcp Settings Changed Only by Using OkiviewUsing the Okilan 7100e+ Web Snmp TCP/IPSmtp Port Number POP3POP Port Number UseAPOPUsing Okiview Network Card Report provides the MAC address as Internet Fax GeneralTelnet Customization ProcedureProgramming e-mail Addresses Option Guide English Mail Address Restrictions Confirming e-mail Address ProgrammingSending a Document Using Internet FaxDifferences Stopping a TransmissionHow to Send a Document Sending to a Pre-programmed E-mail Descriptions of e-Mail Options List of e-Mail OptionsFrom Send File Format Sender ID Email SubjectReturn Receipt Confirm ReportLimitations and Suggestions Sending to a Non-Programmed E-mail· MMR Text for TIFF-format Text AttachmentViewing Tiff Files Receiving Internet Faxes Single Message Automatic ReceptionMultiple Messages Text Print onRestrictions Receiving Tiff filesTiff Compression ResolutionYour fax machine can print Receiving e-mails Body TextYour fax machine cannot print Your fax machine may not be able to printPOP Gateway Forwarding Gateway Services ForwardingPress MENU/EXIT Example of POP Gateway Forwarding Set upSubject Field SENDFAX=5551212Mails to a Fax Number Answer Mode ForwardingSmtp Example Smtp General InformationSmtp Image Restrictions Smtp Telephone Number RestrictionsSmtp Domain Name Restrictions Smtp Mail Address FormatSmtp How it Works Smtp Mail Server Settings for E-mail-to-FAX Gateway Service Smtp DNS Server Network SetupAddress a record Install the Fax Machine Add a RecordAdd a PTR Record Pointer PTR RecordSmtp Mail Server With fax, the server does not receive mail to fax.abc.com Smtp Mail Forwarding Process RelayFaxes to an e-mail Address How it works Example Network ScannerHow it Works Sender ID Email Image ResolutionPrinting Documents Network PrintingPrinting on Transparencies NetWare Operating SystemsWindows NT 4.0 and Windows Windows 95/98 Also known as CD Setup Utilities Configuring from Network UtilitiesOther Operating Systems Configuration Auto Tray Switch User Function SettingsUser Functions LAN Print T.O User Function Paper Size Check User FunctionBanner Output Option Board Error Problem SolvingLAN Data Error Network ProblemService Codes Network AdministratorSmtp Error Codes List of Smtp Error Codes Smtp Protocol Error Codes Codes POP3 Communication ErrorsOption Guide English Transmission fails a communication error occurs Transmission TroubleshootingDisplay shows message Option Board Error Tiff file I sent does not print out at the receiverReception fails a communication error occurs Reception TroubleshootingReception does not start Same mail prints repeatedly Text MDNSmtp POPInternet Fax refuses to receive data Mail-to-Fax TroubleshootingFax.text.com There is a Domain DiscrepancyCom Didn’t receive a Relay Return ReceiptSent an email, but it wasn’t forwarded There is a transmission errorGeneral To correct this error When I scan documents, my fax machine sender ID is included Try entering the IP address Option Guide English Printing Troubleshooting

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